I “upgraded” to Gig1 but am getting slower speeds than when I was on M600.
Using Hub4 in modem mode with TP link Archer AX11000 router connected with a cat 6 cable. The inbuilt Speedtest within the router gives me speeds between 300 - 500. I do not have any devices that I can connect with an Ethernet cable.
Virgins techs have told me to try using the hub4 in router mode without my router connected. Tech info from router posted below.
I do apologise that this is the case when you should be getting higher speeds. As per our Ofcom Speed Policy, we should be endeavoring to get you on to these speeds and if we are unable to get you there, you'd be entitled to exit that particular contract.
Let us know your thoughts and if you would like us to monitor this.
The issue is you’re saying the speed is getting to the hub4 - it’s just impossible to get it out of it!
I even kicked off at the router company and have replaced the router I have and guess what - same problem.
The hub 4 has gigabit ports on it & of course whilst in theory they can go to gigabit speeds there will always be some drop out. Really for customers on gigabit plans the hub should have 2.5 gigabit ports.
Sadly virgin provide a great product in offering Gig1 but the equipment provided (the hub4) is cheap rubbish.