I upgraded from M350 to Gig1 Fibre Broadband a few weeks ago but I'm not getting the speeds I thought I would. I'm getting around 400-500Mbps on a wired connection in modem mode.
Now *I think* it might be because of my current setup at home. I currently have my VM Hub 4 in Modem Mode downstairs with a CAT6 cable running around 5 meters or so to a TaoTronics Mesh Wi-Fi Router which is placed directly below my bedroom which is then connected to another TaoTronics Mesh Wi-Fi 'node' upstairs in my bedroom by wireless. This one in my bedroom is then connected by Ethernet to my Computer and PS5. I assume because of this I wont be getting the best of speeds? I know on the M350 package I was receiving full speeds with this setup.
The problem is that as my Computer is upstairs I cant test directly to the VM Hub 4 to see if I am receiving the Gig1 and I don't have any laptop to test this. I guess the only way would be to take my PS5 downstairs but unsure if this will display the correct speeds.
Although I had a look at my Hub 4 stats and I don't think they look quite right. I will post them here and see what you think.
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Yeah I thought so, I was thinking with my setup I would receive higher than 400-500mbs as I know my Mesh Router seems to have the really good spec but I just thought with me connecting to another 'node' upstairs this would maybe have issues as its connecting wirelessly. The Mesh Router is TaoTronics Mesh Wi-Fi Router, Tri-Band AC3000 (400Mbps on 2.4GHz + 866Mbps on 5GHz + 1733Mbps on 5.8GHz) & WiFi Speed up to Up to 3Gbps. It also has 4 Ethernet Ports (10/100/1000Mbps).
Also my Computer has the b450 tomahawk max which has a Gigabit LAN controller (Realtek® 8111H) and its displaying in settings 1000/1000.
So no issue with Hardware from what I can see unless I'm missing something!
I had a feeling my stats were showing something incorrect, I have tried switching it off and back on as well as a pinhole reset but not joy it seems.
I haven't used the 'sam knows real speed' as I assume I need to directly Ethernet from my computer to the Hub 4, is that correct? I wont be able to do this due to my setup.
I will await for virgin's response and see what they say first.
Whilst in normal operation the D3.1 QAM should be 4096, the 2048 value won't of itself limit speeds because there's plenty of spare bandwidth - in theory, even 1024 QAM could work, although lower modulation is invariably a sign of other problems, and that's the case here. The range of power levels looks too wide across the D3.0 channels, the power is far too low on the D3.1 channel and the D3.1 SNR is probably too low for consistent operation.
I'll mark for staff to advise - unless this is part of a area SNR issue, then it may need a technician visit which they can arrange. Seems that they can't book a technician based on customer posted data, so you will probably need to put your hub back in router mode in order for them to run remote diagnostics.
Whether that completely fixes the speed issue will depend on the mesh router - Taotronics aren't an established name in routers and mesh systems, and I believe this is still an 802.11ac system, in which case the max speed over wifi via the mesh and a secondary node will be around 450-600 Mbps in typical domestic situations. Given the so-so mesh, I'm not sure whether the 1 gig upgrade is really giving you much over your previous speed, although that depends on what your use and needs are. Replacing the mesh with a Wifi 6 system (and ideally Wifi 6e from an established maker) could materially raise the speeds you see if you have Wifi 6 compatible devices, but that'll be relatively expensive.
Thank you very much marking it for staff to advise, I really appreciate it.
In terms of the Mesh WiFi, that makes sense now! Thanks for the information again. I will have a look at a WiFi 6e system, I have seen the price - very expensive but may be worth it if I can better speeds! Ideally I would like to stay on this package so I guess I could try a WiFi 6e system and if it doesn't work any better I can return.