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Weion
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Gig1 - Eth Ports are not Negotiating 1000M while in Modem mode and aren't working at all in Router Mode

on ‎16-05-2020 20:12

Hey everyone,

I am wondering if anyone can help, I am having a slight issue with my Internet speed at the moment as the Ethernet ports on my Hub 4 are not negotiating 1Gbps but 100Mbps instead.

I am currently using the Hub 4 in Modem Mode so I thought that it could have been the Router itself (Netgear Nighthawk R9000), I tried to revert the Hub 4 to Router Mode but now the Ethernet ports don't work at all unless I switch back to Modem Mode, so I am now thinking that it may be a fault with the CPE itself.

I have tried other patch cables while in Modem Mode but the same issue happens - I am using a CAT 7 Ethernet cable in my office.

I connected my PC wirelessly so I could get a SamKnows RealSpeed test completed and the WAN to the Hub 4 is receiving 1084Mbps on the download, so the ports should be negotiating 1Gbps.

Any help would be great thanks!

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Roger_Gooner
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Re: Gig1 - Eth Ports are not Negotiating 1000M while in Modem mode and aren't working at all in Router Mo

on ‎16-05-2020 21:42

With the hub in modem mode what speeds do you get with speedtest.net?

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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Weion
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Re: Gig1 - Eth Ports are not Negotiating 1000M while in Modem mode and aren't working at all in Router Mo

on ‎16-05-2020 22:05

Funnily enough, now I am getting 822.79 Down and 52.39 Up on VM to VM servers which is what I expect.

This issue seems to be intermittent, however. When the ethernet jacks are stuck at 100M I only get ~90Mbps Max.

Not sure if this is a known issue or isolated to my Hub itself, unless a guru refreshed my Hub. 😄
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gary_dexter
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Re: Gig1 - Eth Ports are not Negotiating 1000M while in Modem mode and aren't working at all in Router Mo

on ‎17-05-2020 09:33

Have you tried factory resetting the hub?


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Weion
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Re: Gig1 - Eth Ports are not Negotiating 1000M while in Modem mode and aren't working at all in Router Mo

on ‎17-05-2020 12:16

Yeah I have tried that multiple times, each time I do - or if I set it to Router Mode - the Ethernet ports stop working and I am forced to connect wirelessly to get it put back into Modem Mode. It also doesn't correct the issue consistently.
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Martin_N
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Re: Gig1 - Eth Ports are not Negotiating 1000M while in Modem mode and aren't working at all in R...

on ‎20-05-2020 10:13

Hi Weion, 

 

Thank you for your post and welcome to the community.

 

I'm sorry to hear you're having this issue. I have taken a look on our side and it does like you require a replacement hub.

 

What I will do is private message you so we can get this sorted for you. 

 

^Martin

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