Gig1 Downstream Speed reduced from > 1000Mbps, to < 43Mbps.
I'm hoping someone can help me, since it seems Virgin have some of the worst customer support services I have ever had the misfortune to require!
I recently subscribed to the Gig1 broadband service, which is supposed to have a guaranteed minumum speed above 500Mbps. For the last 4 days, I have performed several speed tests each day, with the results showing that my connection is incapable of speeds above 42Mbps.
I am absolutely apalled, for when you consider the costs of having such a high speed subscription, to then find that my connection is reduced by over 900Mbps, is absolutely outrageous!
I have performed diagnostic tests, and discovered the following:
Could anyone possibly shed some light on the issue, and how I might resolve it?