I got upgraded to Gig1 yesterday. However I'm not quite getting the speeds I expected. Samknows yielded 671mbps to the hub. From looking at other threads it seems the issue is related to the fact that I'm not getting any downstream DOCSIS 3.1 Channels.
I've tried online support but didn't get anywhere. Any suggestions for progressing this issue?
I'm sorry Rich, but I think you are wrong about splitters and isolators. Although the CMTS has the capability of communicating at up to 1000MHz the DOCSIS 3.1 channels are capped at 860Mhz and the existing 5-1000MHz splitters and isolators are fine. You surely should be aware that when a customer is upgraded to Gig1 the only CPE change is a swap of whatever hub they've got for a hub 4, being the only one to support DOCSIS 3.1, with no tech visit required to swap splitters or isolators.
Thank you for reaching out to us in our community and welcome, sorry to see you weren't getting the speeds expected after upgrading to our 1 GB service.
I have been able to locate your account and can see you did manage to speak to us and can also see there was a short term connectivity issue, after running checks Today and it is showing issues with the set up of the WIFI settings.
So I can help further and look into his for you I will invite you into a private chat, I will send the invite shortly, please click on the purple envelope to accept?
I was hitting full speed 99% of the time (surprised me) with no 3.1 channel a few weeks ago (some issue in area) and due to bad VM advise here fitted an attenuator and it took it just out of levels specs and lost me the 3.1 channel and WIFI SuperPod.
On that note I would post your HUB 4 stats here to see if that is the issue for now 3,1 channel.