After 10 years with BT and having maybe 3 or 4 service issues the whole period, we signed up to Virgin Gig 1 a couple of months ago and it's basically terrible. Almost unusable in the evenings.
The speed is no problem, but after doing a bit of research including on this really helpful form, the problem looks like latency and dropped packets, starting at 1600 every day.
Here's the BQM read out for the last 24 hours:
Could someone let me know what is going here, and if there is a solution (short of returning to BT ?!)
Thanks v much
Your >> BQM << is a mess.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with ...
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Please do not use screen shots.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.
Use one post for each tab if you wish.
A Guru will be along soon to decipher the info.
Time Priority Description
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
Thanks for the reply MikeRobbo.
All info now posted.
I had to hotspot off my phone to get this to work - that's how terrible the connection is the evening.
@jonbrook wrote:3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159864K1680QAM40964243.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)159Locked418.86152205750
You only have one Upstream Channel, you should have four and the Power Level on that one is too high.
This will need an engineer to put right.
You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.
If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.
Do you mean only one 3.1 Downstream channels ?
And does this mean a faulty installation ?