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tsungha
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Gig 1 Connection slow ever since the upgrade

Hiya,

I am having issues with my Virgin Media Broadband connection. I have moved package which has now put me onto the Gig1 internet service (I am in Slough). Before when I had the M600 package as part of my internet connectivity I got near or over 600mpbs but ever since the move to Gig1 on average I get 370 mpbs to 400 mpbs. That is a far cry from what I should be getting. I really need this looked into as my work entails a lot of downloads and uploads and I have to run a production unit. I also have family members who work in care and when I am working the speeds is greatly appreciated. I do kind of now regret moving away from the M600 but I thought I would get the benefits of the extra download speeds.

Just for extra clarification right now I am using a 5G dongle so that this issue can be looked into. So right now I just have the router/modem (virgin) with 1 wired laptop to check the speeds.

 

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tsungha
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Message 2 of 24
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Re: Gig 1 Connection slow ever since the upgrade

Just as an addition I have followed the steps by the reset etc which is mentioned on the other posts of the similar issues I am having. I have also called in twice where I have been told that they will send a signal which will fix the issue and nothing has changed. 

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jbrennand
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Message 3 of 24
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Re: Gig 1 Connection slow ever since the upgrade

Are you connecting on wifi or on ethernet cable?

The Hub4 is still only wifi5 and so will never deliver above about 600mbps (its physics) on wifi. You need wifi6 equipment to deliver the higher speeds.

So can you connect a computer/laptop by ethernet cable and see what that gets - should be ~960mbps. If you are getting that but only getting ~400 on wifi then it may be that the Hub4 wifi is poorer than that on the Hub3 and you may need to "optimise" it


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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tsungha
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Message 4 of 24
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Re: Gig 1 Connection slow ever since the upgrade

I am on ethernet connectivity only right now to eliminate any wifi issues. I also do not use the WiFi on the hub itself as I use a mesh wifi 6e system when things are good.

For clarification:

Cat5, Cat5e, Cat 6, Cat 7 and Cat 8 cables (tried them all) gives me no more than 400mbps wired directly into the hub 4. Like I said right now I only have 1 laptop wired into the hub and nothing else is connected in anyway.

 

 

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tsungha
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Re: Gig 1 Connection slow ever since the upgrade

Status

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
16
4
DOCSIS 3.1 channels
1
0

 

Downstream

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000003.140.4QAM25625
172670000004.240.9QAM25617
182750000004.240.9QAM25618
192830000004.240.4QAM25619
20291000000440.9QAM25620
212990000003.840.4QAM25621
223070000003.640.4QAM25622
233150000003.240.4QAM25623
243230000002.940.4QAM25624
263390000003.440.4QAM25626
273470000003.740.9QAM25627
283550000003.340.4QAM25628
293630000003.540.4QAM25629
303710000003.640.4QAM25630
313790000003.840.4QAM25631
323870000003.840.4QAM25632

 

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tsungha
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Re: Gig 1 Connection slow ever since the upgrade

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
17Locked40.94620900
18Locked40.94620900
19Locked40.36628700
20Locked40.94620900
21Locked40.36628700
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
26Locked40.36628700
27Locked40.94620900
28Locked40.36628700
29Locked40.36628700
30Locked40.36628700
31Locked40.36628700
32Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM4096392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked421.624114330

 

 
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tsungha
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Message 7 of 24
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Re: Gig 1 Connection slow ever since the upgrade

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000041.55120 KSym/sec64QAM4
260300000435120 KSym/sec64QAM1
34620000041.85120 KSym/sec64QAM3
45370000042.55120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000041.55120 KSym/sec64QAM4
260300000435120 KSym/sec64QAM1
34620000041.85120 KSym/sec64QAM3
45370000042.55120 KSym/sec64QAM2


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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tsungha
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Message 8 of 24
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Re: Gig 1 Connection slow ever since the upgrade

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm



Primary Downstream Service Flow

SFID
12934
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
12933
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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tsungha
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Message 9 of 24
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Re: Gig 1 Connection slow ever since the upgrade

So I have just posted what my Hub 4 is showing. Like I said I only have 1 wired laptop in right now so I can at least get it resolved so I can get the speeds I pay for.

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lotharmat
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Message 10 of 24
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Helpful Answer

Re: Gig 1 Connection slow ever since the upgrade

Pretty sure there should be more than 16 D/S DOCSIS 3 channels....



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Hub 3 - Modem Mode - TP-Link Archer C7