Even though those threads are hilarious I'd appreciate it if you watched your mouth , I think virgin can see my IP don't you? [REMOVED]
I'm paying £120 a month for this and its touted as the best of the best , well that's not an experience I'm on the receiving end of I've had VM for 6 years this year has been the worst , TV blackouts every other week and now my online gaming is being affected
Your threads topic and overdramatized content looked like the other posts made all around the same time which seem to be someone acting up due to too much lock down
I have no clue how this is ruining your life and before you say you need it for work this is a home broadband service not a dedicated business line even though VM relaxed that a few years ago if you are 1 or 2 people in the business.
Have you tried doing a hard pinhole reset of the router?
Also have you clicked on the Check service status at the top of the page to see if there are any local problems? You should be able to run a test on your broadband from there.
You could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
If there are no local issues showing, and a hard reset of the hub hasn't rectified the issue then you log into your hub 192.168.0.1 via a browser window.
On the page that open DON'T LOG IN click on the “router status” icon/text at bottom-middle of the page up
Then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
After doing that the good folk on here can look at the figures and advise on rectifying your issues.
Or, if you are prepared to spend time on hold call up the faults dept 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues. However you will receive far superior help on these forums.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali