Virgin Media Community

[kim_casey3]

Hello,

For about a week now the internet has been randomly packet losing but ping and everything else has been about fine. Just like to know if there are any issues, here is the router status below. Thanks!

Cable Modem Status

ItemStatusCommentsAcquired Downstream Channel (Hz)

394750000

Locked

Ranged Upstream Channel (Hz)

25800017

Locked

Provisioning State

Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	394750000	5.4	38	256 qam	33
2	258750000	4.6	38	256 qam	16
3	266750000	5.4	38	256 qam	17
4	274750000	5.4	38	256 qam	18
5	282750000	5.4	38	256 qam	19
6	290750000	5.1	38	256 qam	20
7	298750000	4.9	38	256 qam	21
8	306750000	5	38	256 qam	22
9	314750000	4.9	38	256 qam	23
10	322750000	4.6	38	256 qam	24
11	330750000	4.8	38	256 qam	25
12	338750000	4.8	38	256 qam	26
13	346750000	4.6	38	256 qam	27
14	354750000	4.6	38	256 qam	28
15	362750000	4.8	38	256 qam	29
16	370750000	4.8	38	256 qam	30
17	378750000	5	38	256 qam	31
18	386750000	4.9	38	256 qam	32
19	402750000	6	38	256 qam	34
20	410750000	6	38	256 qam	35
21	418750000	6.1	38	256 qam	36
22	426750000	6.4	38	256 qam	37
23	434750000	6.5	38	256 qam	38
24	442750000	6.6	38	256 qam	39

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	10	0
2	Locked	38.6	10	0
3	Locked	38.9	26	0
4	Locked	38.9	25	0
5	Locked	38.9	41	0
6	Locked	38.9	30	0
7	Locked	38.6	16	0
8	Locked	38.9	16	0
9	Locked	38.9	20	0
10	Locked	38.9	23	13
11	Locked	38.9	11	0
12	Locked	38.9	28	0
13	Locked	38.9	15	0
14	Locked	38.9	18	0
15	Locked	38.9	10	0
16	Locked	38.9	11	0
17	Locked	38.9	15	0
18	Locked	38.6	33	0
19	Locked	38.9	16	0
20	Locked	38.9	20	0
21	Locked	38.9	17	0
22	Locked	38.9	17	0
23	Locked	38.9	17	0
24	Locked	38.9	22	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800017	42.8	5120	64 qam	12
2	32600024	42.8	5120	64 qam	11
3	39400039	42.8	5120	64 qam	10
4	46199996	42.8	5120	64 qam	9

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network LogTime Priority Description

08/07/2021 16:17:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 16:17:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:55:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:54:23	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:52:27	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:51:20	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:50:25	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:50:23	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:50:5	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 23:39:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 23:39:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 05:23:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:39:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:39:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/06/2021 16:10:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 23:39:18	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 23:39:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 21:00:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 06:11:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Stats look fine.

If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

[kim_casey3]

Had a BQM setup, just forgot to link it 🙂

https://www.thinkbroadband.com/broadband/monitoring/quality/share/21754062583ee6a30ecff454ddbd776818842b7c

[jpeg1]

The BQM doesn't look too bad.  How are you seeing the packet loss and do you have any recordings of it?