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Getting less than the minimum guaranteed speed

Connection went live yesterday after Engineer install. Initial test 200mbps down and 20mbps up. OK great.  Since then extreme variance in speeds and most of the time being significantly below 200mbps and also mostly below half that.

Any ideas? I have switched to modem mode and run tests from device connected via CAT6 aswell as standard tests from phones and laptops.

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000006.338256 qam16
21950000006.838256 qam8
32030000006.538256 qam9
42110000006.638256 qam10
52190000006.838256 qam11
62270000006.838256 qam12
72350000006.838256 qam13
82430000006.438256 qam14
92510000006.338256 qam15
102670000006.538256 qam17
112750000006.538256 qam18
122830000006.538256 qam19
132910000006.438256 qam20
142990000006.437256 qam21
153070000006.337256 qam22
163150000005.837256 qam23
173230000005.637256 qam24
183630000003.937256 qam25
193710000003.937256 qam26
203790000003.536256 qam27
21387000000336256 qam28
223950000003.236256 qam29
234030000002.536256 qam30
244110000002.436256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.600
2Locked38.990
3Locked38.660
4Locked38.680
5Locked38.950
6Locked38.640
7Locked38.950
8Locked38.600
9Locked38.900
10Locked38.650
11Locked38.960
12Locked38.950
13Locked38.640
14Locked37.600
15Locked37.660
16Locked37.3180
17Locked37.600
18Locked37.600
19Locked37.6100
20Locked36.360
21Locked36.650
22Locked36.650
23Locked36.320
24Locked36.650

 

eneral Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cxv9873254k;fg87dsfd;kfoA,.iyewrkl


Primary Downstream Service Flow
SFID
27058
Max Traffic Rate
230000061
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
789
Max Traffic Rate
22000061
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
BestEffort

 

 

Network Log
Time Priority Description
09/10/2019 10:28:15 critical No Ranging Response received - T3 time-out;CM-xxxxxxxxx;CMTS-MAC=xxxxxCM-QOS=1.1;CM-VER=3.0;
09/10/2019 10:28:17 notice SW Download INIT - Via Config file
09/10/2019 10:30:54 Error Disruption during SW download - Power Failure
09/10/2019 10:31:12 notice SW Download INIT - Via Config file
09/10/2019 10:33:38 notice SW download Successful - Via Config file
09/10/2019 14:04:54 critical No Ranging Response received - T3 time-out;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxxxxxx;CM-QOS=1.1;CM-VER=3.0;
10/10/2019 17:20:53 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=4xxxxxxxxxx-MAC=xxxxxxxxCM-QOS=1.1;CM-VER=3.0;

 

Only errors I see here are the interupted software download yesterday when I unplugged the Hub to tidy up the cabling and also the No Ranging Response received. I have reset to factory default but no change

 

Ideas welcome

 
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Re: Getting less than the minimum guaranteed speed

Adding an example of speed results

Identifier Down HTTPx6 Avg Down HTTPx6 Burst Down HTTPx1 Avg Down HTTPx1 Burst Up Avg Up Burst Latency "Date (RFC 2822)" Date Weekday IP
1.57072E+1857320698302738042210156001792027Thu, 10 Oct 2019 17:26:11 +010010/10/2019 17:26Thu94.31.9.250
1.57072E+181024601133806809077810194102322019Thu, 10 Oct 2019 16:46:10 +010010/10/2019 16:46Thu77.96.181.251
1.57072E+181226101704406043070900197702195024Thu, 10 Oct 2019 16:41:18 +010010/10/2019 16:41Thu77.96.195.223
1.57072E+181012401130605453062400206102293021Thu, 10 Oct 2019 16:40:39 +010010/10/2019 16:40Thu77.96.195.223
1.57072E+18922801161105723060890199202212021Thu, 10 Oct 2019 16:40:00 +010010/10/2019 16:40Thu77.96.195.223
1.57072E+181163101561106108064370193502090019Thu, 10 Oct 2019 16:39:19 +010010/10/2019 16:39Thu77.96.195.223
1.57072E+18828401086305033054980183502133032Thu, 10 Oct 2019 16:03:41 +010010/10/2019 16:03Thu77.96.181.251
1.57072E+18830701012804932064000192302089033Thu, 10 Oct 2019 16:02:33 +010010/10/2019 16:02Thu77.96.181.251
1.57072E+181048601343805395065170166801886033Thu, 10 Oct 2019 16:01:27 +010010/10/2019 16:01Thu77.96.181.251
1.57072E+18797901167905283059450203002122032Thu, 10 Oct 2019 15:58:11 +010010/10/2019 15:58Thu77.96.181.251
1.57072E+18881201066205467059710139101757031Thu, 10 Oct 2019 15:29:49 +010010/10/2019 15:29Thu77.96.181.251
1.57072E+1884670964405584065630196002142031Thu, 10 Oct 2019 15:28:43 +010010/10/2019 15:28Thu77.96.181.251
1.57071E+18894501041604831050370136201581031Thu, 10 Oct 2019 14:36:09 +010010/10/2019 14:36Thu77.96.181.251
1.57071E+1844740537204419054310130601705034Thu, 10 Oct 2019 14:30:03 +010010/10/2019 14:30Thu94.31.9.250
1.57071E+18875701049704936051650204102168030Thu, 10 Oct 2019 14:26:21 +010010/10/2019 14:26Thu77.96.181.251
1.57071E+1848670533103656038420145401735030Thu, 10 Oct 2019 14:22:53 +010010/10/2019 14:22Thu94.31.9.250
1.57071E+18928801296304461054390199502107031Thu, 10 Oct 2019 14:20:57 +010010/10/2019 14:20Thu77.96.181.251
1.57071E+1876500945903979044800196302153033Thu, 10 Oct 2019 14:14:29 +010010/10/2019 14:14Thu77.96.181.251
1.57071E+1874640998904497047240197302150032Thu, 10 Oct 2019 14:13:30 +010010/10/2019 14:13Thu77.96.181.251
1.57071E+18951001074804725054020127701569035Thu, 10 Oct 2019 14:12:39 +010010/10/2019 14:12Thu77.96.181.251
1.57071E+18894901077204660051320119901490031Thu, 10 Oct 2019 14:11:52 +010010/10/2019 14:11Thu77.96.181.251
1.57071E+1881680992304219048170189002034031Thu, 10 Oct 2019 14:11:08 +010010/10/2019 14:11Thu77.96.181.251
1.5707E+1859560736503110045740188502026030Thu, 10 Oct 2019 10:06:26 +010010/10/2019 10:06Thu94.31.9.250
1.57069E+1839070475604017044240186301955035Thu, 10 Oct 2019 07:25:04 +010010/10/2019 07:25Thu77.96.181.251
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Re: Getting less than the minimum guaranteed speed

In the latest test I'm at 54mbps 😞

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Re: Getting less than the minimum guaranteed speed

Hi Surbotron,

 

Thanks for posting. Sorry for the low speeds. I've ran a check in your area and there are no issues showing. How's things been since posting? If still the same issues, please let me know and we can assist further.

 

Kind regards,

John_GS
Forum Team

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Re: Getting less than the minimum guaranteed speed

I think this is OK now having looked from another GigE device

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Re: Getting less than the minimum guaranteed speed

Great to hear 🙂

 

Kind regards,

John_GS
Forum Team

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