Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. To private message me, just hover over my profile picture and click Send Message when the option comes up. Please be mindful not to post those details in a public reply. Thanks, Marty
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Fancy £50 off your bill? Ask me how and you might just get it!
I am a serving Field Technician at Virgin Media however all responses are based on my experiences in the field and my own equipment at home and should be taken as such.
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