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zanders3
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Getting half broadband speed

Hello,

I'm signed up for the M100 package but I'm only getting ~50Mbps from a wired connection straight into the hub. I get similar results when running speed tests over 5G WiFi as well from my phone.

Here are the router logs - I'm seeing a lot of 'Post RS errors' in the Downstream log which has me wondering if there is something wrong. Any advice or help would be lovely!

Thanks
Alex

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11867500006.340256 qam7
21947500006.140256 qam8
32027500005.938256 qam9
42107500005.538256 qam10
52187500005.338256 qam11
6226750000538256 qam12
72347500004.938256 qam13
82427500004.538256 qam14
92507500004.438256 qam15
102587500004.140256 qam16
11266750000440256 qam17
12274750000438256 qam18
132827500003.738256 qam19
142907500003.938256 qam20
15298750000438256 qam21
163067500003.738256 qam22
173147500003.738256 qam23
183227500003.738256 qam24
19402750000438256 qam25
204107500004.338256 qam26
214187500004.138256 qam27
224267500003.938256 qam28
234347500003.538256 qam29
244427500003.238256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.323132132
2Locked40.314262040
3Locked38.913071177
4Locked38.91192809
5Locked38.91291437
6Locked38.91217273
7Locked38.91144171
8Locked38.91089311
9Locked38.995001061
10Locked40.3127052468
11Locked40.3162572763
12Locked38.9276431988
13Locked38.9112412164
14Locked38.929431448
15Locked38.955631099
16Locked38.91428812
17Locked38.924831033
18Locked38.94864714
19Locked38.9781132
20Locked38.676766
21Locked38.6761101
22Locked38.988289
23Locked38.991367
24Locked38.699770

 

 

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Marty20
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Re: Getting half broadband speed

Hi Alex,

Sorry to hear this. Can you please private message me your account number and area reference so I can look into this for you. To private message me, just hover over my profile picture and click Send Message when the option comes up. Please be mindful not to post those details in a public reply. Thanks, Marty

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin Media however all responses are based on my experiences in the field and my own equipment at home and should be taken as such.


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