on 01-10-2021 22:39
Hi,
I had an engineer visit a few weeks ago to sort an issue with my broadband stability and TV. He put in a new hub but ever since the hub was installed, I have been achieving a maximum of 210mb over Ethernet and Wifi connections. I have tested multiple times over the last few weeks with different devices and it has all been the same result. Please find my Hub diagnostics below.
Item Status Comments
Acquired Downstream Channel (Hz) | 258750000 | Locked |
Ranged Upstream Channel (Hz) | 53699995 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 258750000 | 8.1 | 40 | 256 qam | 16 |
2 | 250750000 | 8 | 40 | 256 qam | 15 |
3 | 266750000 | 8.5 | 40 | 256 qam | 17 |
4 | 274750000 | 8.6 | 40 | 256 qam | 18 |
5 | 282750000 | 9 | 40 | 256 qam | 19 |
6 | 290750000 | 9 | 40 | 256 qam | 20 |
7 | 298750000 | 8.8 | 40 | 256 qam | 21 |
8 | 306750000 | 8.5 | 40 | 256 qam | 22 |
9 | 314750000 | 8 | 40 | 256 qam | 23 |
10 | 322750000 | 8.5 | 40 | 256 qam | 24 |
11 | 330750000 | 9 | 40 | 256 qam | 25 |
12 | 338750000 | 9.1 | 40 | 256 qam | 26 |
13 | 346750000 | 9.1 | 40 | 256 qam | 27 |
14 | 354750000 | 8.5 | 40 | 256 qam | 28 |
15 | 362750000 | 8.5 | 40 | 256 qam | 29 |
16 | 370750000 | 8.1 | 40 | 256 qam | 30 |
17 | 378750000 | 8.4 | 40 | 256 qam | 31 |
18 | 386750000 | 8.6 | 40 | 256 qam | 32 |
19 | 394750000 | 9 | 40 | 256 qam | 33 |
20 | 402750000 | 9.1 | 40 | 256 qam | 34 |
21 | 410750000 | 8.9 | 40 | 256 qam | 35 |
22 | 418750000 | 8.4 | 40 | 256 qam | 36 |
23 | 522750000 | 7.8 | 40 | 256 qam | 37 |
24 | 530750000 | 7.6 | 40 | 256 qam | 38 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 12 | 0 |
2 | Locked | 40.9 | 16 | 0 |
3 | Locked | 40.3 | 17 | 0 |
4 | Locked | 40.9 | 11 | 0 |
5 | Locked | 40.3 | 10 | 0 |
6 | Locked | 40.9 | 9 | 0 |
7 | Locked | 40.3 | 7 | 0 |
8 | Locked | 40.3 | 8 | 0 |
9 | Locked | 40.3 | 8 | 0 |
10 | Locked | 40.9 | 10 | 0 |
11 | Locked | 40.3 | 7 | 0 |
12 | Locked | 40.9 | 8 | 0 |
13 | Locked | 40.9 | 6 | 0 |
14 | Locked | 40.9 | 16 | 0 |
15 | Locked | 40.9 | 4 | 0 |
16 | Locked | 40.9 | 9 | 0 |
17 | Locked | 40.9 | 7 | 0 |
18 | Locked | 40.9 | 13 | 0 |
19 | Locked | 40.3 | 8 | 0 |
20 | Locked | 40.9 | 10 | 0 |
21 | Locked | 40.9 | 6 | 0 |
22 | Locked | 40.9 | 8 | 0 |
23 | Locked | 40.9 | 8 | 0 |
24 | Locked | 40.3 | 8 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53699995 | 46.8 | 5120 | 64 qam | 1 |
2 | 46200000 | 46.5 | 5120 | 64 qam | 2 |
3 | 39400000 | 46.3 | 5120 | 64 qam | 3 |
4 | 32599844 | 46.3 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 01-10-2021 22:40
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt078-b.cm |
Primary Downstream Service Flow
SFID | 176002 |
Max Traffic Rate | 690000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 176001 |
Max Traffic Rate | 44000278 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
27/09/2021 14:52:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/09/2021 15:19:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 23:21:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 20:26:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/09/2021 16:29:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/09/2021 20:05:46 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/09/2021 10:25:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/09/2021 04:40:17 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 21:26:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 15:01:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 15:01:47 | Warning! | Touchstone Thermal Event: HOT Protection Mode Cleared;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 13:57:5 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 13:54:52 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 13:54:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/09/2021 13:54:47 | Warning! | Touchstone Thermal Event: Temperature Exceeded - Device Entering Tier1 HOT Protection Mode ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 21:54:31 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 21:53:18 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 18:19:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/09/2021 11:17:2 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-10-2021 17:15