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CSJG13
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Getting Huge Ping Spikes

Hi random huge ping spikes and disconnects.

this happens at random intervals, when I'm browsing, playing games or streaming TV. Is ther a fix for this?

I notice there are a few other posts recently with this issue but all seem to have had it fixed via private messages with admins/engineers, so I've no idea what i have to do to fix it?

 

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Beth_G
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Re: Getting Huge Ping Spikes

Hey CSJG13,

 

Thank you for your post and a warm welcome to the community.

 

I'm sorry to hear that you've been experiencing various issues with your broadband connection.

 

I've had a look at things from this end and have noticed that there are a few signal level issues impacting your connection. This will require an engineers visit to resolve. I've have booked you in with the earliest available appointment we have. Please find your appointment time slot via your online account

 

If you have any further questions or concerns please let me know. 

 

Beth

 

 

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