Hi sciencetechnici
Welcome to the Community Forums! Thanks for your first post.
I'm sorry to hear you've not been receiving your expected speeds. I've had a look at things from our end and can't see any reason for this. As Adduxi has correctly stated, we're only able to guarantee speeds received at the hub, so a wired speed test would indicate a truer reading of what speeds are coming into the property.
Please do let us know so we can do our best to help.
Beth
