Hello,
I've been testing my speeds on speedtest.net since I upgraded and I'm only getting 500mb. I phoned the help support and I got told speedtest.net is not accurate so I have to use SamKnows.
When I try to test my seeds on SamKnows I get the message:
Your SamKnows enabled device is offline
Please check your SamKnows enabled device is turned on and connected to the internet.
The support team told me SamKnows must be updating and I should wait 48 hours for it to start working. It's been at least a week now and I still get the same message.
Also I emailed SamKnows about my issue, who replied instantly, and they said they have had no problems with their web site and I need to contact Virgin to solve the issue. So now I'm stuck.
Any help would be much appreciated.