Virgin Media Community

[GordM1]

I seem to have very bad lag quite regular recently when playing games on pc and xbox, this is network screen from Xbox  

 

These are screens from Superhub

Can you tell me if there is a problem as its very annoying?

[GordM1]

Its not getting any better, even on normal internet stuff now when I click to move or refresh a page it takes ages before anything happens, speed test seems ok so I don't understand why this is happening 😞

[conman33158]

Have you tried a factory reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 10-15 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

Also if using wireless this would not be ideal, you would be better with a wired connection.

[GordM1]

Still the same and it happens on wired and wifi 😞 modem is over 4yrs old now and think it might be that.

[conman33158]

Can you please setup a Broadband Quality Monitor (BQM) at thinkbroadband.com. Just click on Create a new monitor.

Post a 'Live Link' to your BQM on here asap.

Under your graph you just created Click (Share Live Graph) then click generate.

Copy the text in the Direct Link box and paste it on here

[conman33158]

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@GordM1 wrote:

Still the same and it happens on wired and wifi 😞 modem is over 4yrs old now and think it might be that.

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You say modem, are your testing in modem mode with a third party router?

[GordM1]

Sorry my mistake, not modem but superhub3

[conman33158]

Right ok, still waiting on you setting up the BQM to see what shape your line is in.

[GordM1]

I will post a full day tomorrow.

[GordM1]