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Beccahuntxx
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Gaming is slow

Had virgin media set up since March and we have bought the 200mbps package however never seem to get higher than 50. I understand it’s busier as everyone is working from home etc however this has been going on before then. Checked everything as told to on the online chat and all says fine however when running speed test on Xbox we get less than 30mbps. What do we do!? 

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Pawan_P
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Re: Gaming is slow

Hi there my name is Pawan Paul I am a virgin media technician PS4/Xbox will never run more than 60mbps it’s something how they were built 

I would try hard resetting the the hub you can find this at the back of the hub there should be a little hole that you can put a pin into press for 10/15 seconds 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Adduxi
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Re: Gaming is slow

Post your Network logs and power levels. Also setup a BQM www.thinkbroadband.com/ping
This will help identify any issues with your incoming VM circuit.
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tfbise16
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Re: Gaming is slow

This is not true I have achieved download speeds for 100mb+ on xbox.

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gary_dexter
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Alessandro Volta
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Re: Gaming is slow

Connect with a wire not wireless. 


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