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Cup_o_sunbeams
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Gaming Impossible Xbox ethernet connection

2 weeks ago

I am no expert but my problems seem to stem not from my network but the Hub and 'Beyond'...We have a Hub 3.0 with 200mbps package. Reading threads on here it sounds like High utilisation in my area? Any gaming is impossible for my son. Xbox one ethernet connection with large packet loss/Lag. Nintendo switch on wireless is useless. Speed test shows all ok in terms of Upload/download. 

BQM is colourful! Though I only started it at 5pm yesterday...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/dfd9b0dce39a6c3c6eb2148289ea5729927d9bb0

 

Any advice on if I should wait out for lockdown to cease? What is the chance of a price reduction from Virgin as they are not in line with consumer credit act if this is an infrastructure problem? I took this contract out and nothing was said about being unable to use the 200mb supplied! Customer service was useless as a trainee kept telling me the problem was works in the area ceasing on Feb 10th at 12pm....she told me this on...Feb 10th...at 4pm...Its now Feb 17th. The lady was getting prompted by a supervisor the whole time who refused to talk to me directly...And the trainee said "We will knock £10 off your bill if you stop your complaint"...Bribery lol. I have the name of the supervisor if Virgin customer care would care to know?

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Cup_o_sunbeams
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Re: Gaming Impossible Xbox ethernet connection

2 weeks ago


Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 8.5 40 256 qam 25
2 235000000 5 38 256 qam 13
3 243000000 5 38 256 qam 14
4 251000000 4.9 38 256 qam 15
5 259000000 4.8 38 256 qam 16
6 267000000 5 38 256 qam 17
7 275000000 4.5 38 256 qam 18
8 283000000 4 38 256 qam 19
9 291000000 3.5 38 256 qam 20
10 299000000 4.6 37 256 qam 21
11 307000000 5.6 38 256 qam 22
12 315000000 6.6 38 256 qam 23
13 323000000 7.6 38 256 qam 24
14 339000000 8.6 40 256 qam 26
15 347000000 8.5 40 256 qam 27
16 355000000 8.1 40 256 qam 28
17 363000000 8 40 256 qam 29
18 371000000 7.9 40 256 qam 30
19 379000000 8 40 256 qam 31
20 387000000 8 38 256 qam 32
21 395000000 8.3 40 256 qam 33
22 403000000 8.1 40 256 qam 34
23 411000000 8 38 256 qam 35
24 419000000 7.6 40 256 qam 36


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 1446 197
2 Locked 38.6 1341 546
3 Locked 38.9 1281 560
4 Locked 38.9 1413 435
5 Locked 38.9 1448 284
6 Locked 38.9 1291 274
7 Locked 38.6 1344 288
8 Locked 38.6 1918 255
9 Locked 38.6 2427 270
10 Locked 37.6 2130 287
11 Locked 38.6 1507 203
12 Locked 38.9 1365 188
13 Locked 38.9 1343 156
14 Locked 40.3 1518 144
15 Locked 40.9 1612 151
16 Locked 40.9 1693 149
17 Locked 40.3 1957 114
18 Locked 40.3 2196 114
19 Locked 40.3 2322 162
20 Locked 38.9 2382 143
21 Locked 40.3 2751 129
22 Locked 40.3 3234 102
23 Locked 38.6 3580 128
24 Locked 40.3 3434 138
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Cup_o_sunbeams
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Re: Gaming Impossible Xbox ethernet connection

2 weeks ago

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000034.5512064 qam1
23940001234.5512064 qam4
34619993534.5512064 qam3
45370000234.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0010
3ATDMA0030
4ATDMA0020

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
ncxv9873254k;fg87dsfd;kfo



Primary Downstream Service Flow

SFID23127
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID23126
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Cup_o_sunbeams
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Re: Gaming Impossible Xbox ethernet connection

2 weeks ago

Network Log

Time Priority Description

18/02/2021 11:32:23noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2021 08:34:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 17:24:44Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 16:14:15noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 16:14:15ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/02/2021 01:06:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 17:52:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 10:58:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 04:14:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 04:14:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 14:58:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:14:19Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:14:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 16:14:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 15:34:49Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 15:14:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 15:13:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 09:08:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 02:32:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 19:43:35noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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