I am no expert but my problems seem to stem not from my network but the Hub and 'Beyond'...We have a Hub 3.0 with 200mbps package. Reading threads on here it sounds like High utilisation in my area? Any gaming is impossible for my son. Xbox one ethernet connection with large packet loss/Lag. Nintendo switch on wireless is useless. Speed test shows all ok in terms of Upload/download.
BQM is colourful! Though I only started it at 5pm yesterday...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/dfd9b0dce39a6c3c6eb2148289ea5729927d9bb0
Any advice on if I should wait out for lockdown to cease? What is the chance of a price reduction from Virgin as they are not in line with consumer credit act if this is an infrastructure problem? I took this contract out and nothing was said about being unable to use the 200mb supplied! Customer service was useless as a trainee kept telling me the problem was works in the area ceasing on Feb 10th at 12pm....she told me this on...Feb 10th...at 4pm...Its now Feb 17th. The lady was getting prompted by a supervisor the whole time who refused to talk to me directly...And the trainee said "We will knock £10 off your bill if you stop your complaint"...Bribery lol. I have the name of the supervisor if Virgin customer care would care to know?