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m1tts
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Message 1 of 25
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GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

Hi,

I'm on GIG1. My average download speeds are around 700Mbps (Should get nearer 1Gig as the package name suggests but thats for another time). I get 800Mbps on a good day. (Via speedtest.net - no other speedtest website gets anywhere near close to what my speed should be)

This means I should be downloading from steam etc at a rate of at least 60-70MB/s.

I get around 25MB peak download speeds from steam. I've tried changing servers - Manchester server is closest to me but very poor speed wise. The best speeds I get are from the Sweden Malmo server.

I thought it must just be the steam download servers running slowly but me and my friend downloaded the same game at the same time and he was getting 110MB peak (Talk talk UFO FTTP) & I was getting 25/30 Peak. (He pays £25 a month. I pay £62)

This has been going on since I've had Virgin. Same with the other download servers. I get really poor download speeds compared to my connection coming in.

I'm wired directly into my PC with a Cat6 cable. My HUB4/router is next to my PC. I'm currently running in modem mode with a Netgear Nighthawk but have tried both ways and it doesn't make a difference. PC more than capable of high bandwidth speeds. No other traffic on my network when carrying out these tests.

Samknows said my speed coming into my router was 1100 when not in modem mode but the speed going out never went above 100 so I didn't really trust what it was saying. I can't test samspeed since using my Netgear router as it isn't compatible.

I'm convinced that there are some network restrictions somewhere.

Not sure what to suggest, I will post my upsteam/downstream results if there is anything in there which anybody can see that doesn't look right.

I see these posts quite often with no resolve but its frustrating because I may as well reduce my broadband package to something smaller because I've not found one server that gives me the full potential of my package. 

Appreciate you listening to me rambling. Any advice would be appreciated.

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m1tts
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253307500003.939QAM25625
11387500006.138.6QAM2561
2146750000638.6QAM2562
31547500005.639QAM2563
41627500004.939QAM2564
51707500004.938.6QAM2565
61787500004.538.6QAM2566
71867500004.138.6QAM2567
81947500004.138.6QAM2568
92027500003.939QAM2569
102107500003.438.6QAM25610
112187500003.439QAM25611
12226750000338.6QAM25612
132347500002.938.6QAM25613
14242750000338.6QAM25614
152507500002.638.6QAM25615
162587500002.738.6QAM25616
172667500002.939QAM25617
182747500003.239QAM25618
192827500003.538.6QAM25619
202907500003.939QAM25620
212987500003.639QAM25621
223067500003.639QAM25622
23314750000438.6QAM25623
243227500003.539QAM25624
263707500004.239QAM25626
273787500004.339QAM25627
283867500003.939QAM25628
293947500003.538.6QAM25629
304027500003.640.4QAM25630
314107500002.939QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked38.98326100
1Locked38.60537700
2Locked38.60537700
3Locked38.98326100
4Locked38.98326100
5Locked38.60537700
6Locked38.60537700
7Locked38.60537700
8Locked38.60537700
9Locked38.98326100
10Locked38.60537700
11Locked38.98326100
12Locked38.60537700
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.60537700
17Locked38.98326100
18Locked38.98326100
19Locked38.60537700
20Locked38.98326100
21Locked38.98326100
22Locked38.98326100
23Locked38.60537700
24Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.60537700
30Locked40.36628700
31Locked38.98326100



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159784K1520QAM1024424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked424.45058740220
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m1tts
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000038.35120 KSym/sec64QAM4
23260000038.35120 KSym/sec64QAM3
33940000038.35120 KSym/sec64QAM2
44620000038.85120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0010
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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m1tts
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
54k;fg87dsfd;kfoA,.iyewrk



Primary Downstream Service Flow

SFID
5761
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
5760
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
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JitteryPinger
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Message 5 of 25
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc


@m1tts wrote:

I thought it must just be the steam download servers running slowly but me and my friend downloaded the same game at the same time and he was getting 110MB peak (Talk talk UFO FTTP) & I was getting 25/30 Peak. (He pays £25 a month. I pay £62)

It depends on the load between Virgins servers and steam servers, Virgin has about 5 million broadband customers of which a lot will be using Steam where the TalkTalk UFO service isn't very common and demand between TalkTalk's servers and steam will be much lower as the services the generally sell are slower.

You connection stats look fine for the service, its also worth noting that currently CDN (Contend Delivery Networks) are very busy with the demand of everybody being at home consuming bandwidth so achieving speeds over long distances is expected to be impacted.

Could you complete this test https://labs2.thinkbroadband.com/speedtest/

Once the test is complete please click the blue results page button and share the link directly back here.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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m1tts
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Message 6 of 25
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

Hi, thanks for the reply.

https://www.thinkbroadband.com/speedtest/1612399104320838655

Here are the results for the speed test. Very underwhelming and at 00:40 at night so hardly peak times with no other bandwidth usage.

Cheers

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JitteryPinger
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Message 7 of 25
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

Very underwhelming indeed .... Have you had an engineer visit to look at these issues yet.

Could you run this test and share results https://samknows.com/realspeed/

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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m1tts
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Message 8 of 25
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

Not had an engineer visit yet as I'm sure I'd just get some excuse as to why its fine.

So the samknows test only works when I disable modem mode and connect directly to the router.

I've just done this and got similar results to when I first got Gig1.

I'm sure I've read somewhere that Samknows is owned by Virgin media though.

I really take those results with a pinch of salt. My "speed to the computer" has never once gone above 100Mbps on there. Which doesn't make sense.

Samknows results:
 
Download Speed to Virgin Media Hub 4
1049 Mbps
Download Speed to computer
89.4 Mbps
 
Upload
52.4Mbps
Latency
15.1 ms
Jitter
1.25 ms
Packet loss
0.012 %
Upload
52.2 Mbps
Latency
17.0 ms
Jitter
1.84 ms
Packet loss
N/A
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conman33158
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Message 9 of 25
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159784K1520QAM1024424

 

Your 3.1 downstream channel should be QAM4096, this is why you are not getting your full speed. You will need an engineer visit to put this right. Best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, typically between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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RedGooner
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Message 10 of 25
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Re: GIG1 - Download speeds - Steam, Microsoft, Origin, Uplay etc

On my 1Gig service i am getting 945Mbps, thats due to the maxing out of ethernet on CAT5e.

Origin / Steam / PSN download a hell of a lot faster than 6 months ago...

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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