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GIG 1 FIBRE SLOW SPEED

Hi all, i have the giga bit internet and Suddenly got hit with slow speeds since friday and now its monday and it is still occuring, The download speeds have halved according to ookla but have been behaving more like dial up sometimes loading individual pictures over the course of a minute and videos not being playable etc. Upload speeds have taken the bigger drop even worse to around 0.2mbs making it impossible to work. Any advice would be great.

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Re: GIG 1 FIBRE SLOW SPEED

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
28 627000000 0.000000 38.605377 QAM256 28
32 659000000 -0.500000 38.605377 QAM256 32
33 667000000 -0.799999 38.605377 QAM256 33
34 675000000 -0.500000 38.983261 QAM256 34
35 683000000 -0.799999 38.605377 QAM256 35
36 691000000 -0.500000 38.605377 QAM256 36
37 699000000 -1.099998 38.605377 QAM256 37
38 707000000 -1.000000 38.605377 QAM256 38
39 715000000 -1.400002 38.983261 QAM256 39
40 723000000 -1.200001 38.983261 QAM256 40
10 483000000 0.599998 38.983261 QAM256 10
11 491000000 0.599998 40.366287 QAM256 11
12 499000000 0.799999 38.983261 QAM256 12
13 507000000 1.099998 40.366287 QAM256 13
14 515000000 0.900002 38.605377 QAM256 14
15 523000000 0.900002 40.946209 QAM256 15
16 531000000 1.200001 40.366287 QAM256 16
17 539000000 1.200001 38.983261 QAM256 17
18 547000000 1.299999 38.983261 QAM256 18
19 555000000 1.400002 38.983261 QAM256 19
20 563000000 1.000000 38.983261 QAM256 20
21 571000000 0.900002 40.366287 QAM256 21
22 579000000 0.200001 38.983261 QAM256 22
23 587000000 0.799999 38.983261 QAM256 23
24 595000000 0.500000 38.605377 QAM256 24
25 603000000 0.500000 40.366287 QAM256 25
26 611000000 0.299999 38.983261 QAM256 26
27 619000000 0.299999 38.983261 QAM256 27
29 635000000 0.099998 38.983261 QAM256 29
30 643000000 -0.200001 38.605377 QAM256 30
31 651000000 -0.599998 38.605377 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
28 Locked 0 2 0
32 Locked 996842593 6 0
33 Locked 1146147473 5 0
34 Locked 1141965976 10 0
35 Locked 948409845 18 0
36 Locked 999737530 8 0
37 Locked 1153120271 15 0
38 Locked 1150777279 11 0
39 Locked 973124286 8 0
40 Locked 1114765773 15 0
10 Locked 1153131653 0 0
11 Locked 2856802935 0 0
12 Locked 1037020591 0 0
13 Locked 1163058694 3 0
14 Locked 1163231843 2 0
15 Locked 1035558159 2 0
16 Locked 2545780060 2 0
17 Locked 617721534 3 0
18 Locked 617785919 0 0
19 Locked 782212215 2 0
20 Locked 507900684 3 0
21 Locked 606289448 4 0
22 Locked 606429855 3 0
23 Locked 489664376 8 0
24 Locked 1007013239 3 0
25 Locked 1167349193 2 0
26 Locked 1166368739 4 0
27 Locked 1007854963 4 0
29 Locked 1165977820 6 0
30 Locked 1165442931 5 0
31 Locked 982393674 12 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM1024 728


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked -0.2 818365836 32
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Re: GIG 1 FIBRE SLOW SPEED

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 48.020599 5120 KSym/sec 64QAM 9
2 25800000 51.270599 5120 KSym/sec 64QAM 14
3 32600000 47.270599 5120 KSym/sec 64QAM 13
4 39400000 46.770599 5120 KSym/sec 8QAM 12


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 16 0
2 US_TYPE_STDMA 0 0 16 0
3 US_TYPE_STDMA 0 0 16 0
4 US_TYPE_STDMA 0 0 16 0
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Re: GIG 1 FIBRE SLOW SPEED

Hey there herotik,

 

Thanks for posting and sorry to hear about your broadband speeds. Can I ask whether you can try the speedtest from here  to check your speeds? What does it say? I ask because the tests on Sam Knows can test the full capability of our 1 gig connection.

 

I've also had a peek at your details using the information we have on here but cannot really find any issues so we'll need more details to see if there is anything else that may be an issue. 

 

Thanks,

 

Lisa

 

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Re: GIG 1 FIBRE SLOW SPEED

Your DOCSIS 3.1 Channel is at the wrong modulation, it should be at 4096 QAM.

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM1024 728

One of your Upstream Power Levels is too high, and one Channel is at the wrong modulation, it should be at 64 QAM.

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 48.020599 5120 KSym/sec 64QAM 9
2 25800000 51.270599 5120 KSym/sec 64QAM 14
3 32600000 47.270599 5120 KSym/sec 64QAM 13
4 39400000 46.770599 5120 KSym/sec 8QAM 12

These will need an engineer to put right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: GIG 1 FIBRE SLOW SPEED


@MikeRobbo wrote:

Your DOCSIS 3.1 Channel is at the wrong modulation, it should be at 4096 QAM.

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM1024 728

One of your Upstream Power Levels is too high, and one Channel is at the wrong modulation, it should be at 64 QAM.

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 48.020599 5120 KSym/sec 64QAM 9
2 25800000 51.270599 5120 KSym/sec 64QAM 14
3 32600000 47.270599 5120 KSym/sec 64QAM 13
4 39400000 46.770599 5120 KSym/sec 8QAM 12

These will need an engineer to put right.

 


I have the same problem I mentioned this to the (second) techie who came to try to fix my speed and he said he had never heard of it.

He said he would have to try to find out what he had to do - does anyone know how to change this setting?

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Re: GIG 1 FIBRE SLOW SPEED


@fiesata wrote:

@MikeRobbo wrote:

Your DOCSIS 3.1 Channel is at the wrong modulation, it should be at 4096 QAM.

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM1024 728

One of your Upstream Power Levels is too high, and one Channel is at the wrong modulation, it should be at 64 QAM.

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 48.020599 5120 KSym/sec 64QAM 9
2 25800000 51.270599 5120 KSym/sec 64QAM 14
3 32600000 47.270599 5120 KSym/sec 64QAM 13
4 39400000 46.770599 5120 KSym/sec 8QAM 12

These will need an engineer to put right.

 


I have the same problem I mentioned this to the (second) techie who came to try to fix my speed and he said he had never heard of it.

He said he would have to try to find out what he had to do - does anyone know how to change this setting?


It's not a setting, it's a bad line.

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Re: GIG 1 FIBRE SLOW SPEED


@carl_pearce wrote:


 


It's not a setting, it's a bad line.

By 'bad line' do you mean the cable within the house or from the green box to the house?


 

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Re: GIG 1 FIBRE SLOW SPEED


@fiesata wrote:

@carl_pearce wrote:


 


It's not a setting, it's a bad line.

By 'bad line' do you mean the cable within the house or from the green box to the house?


 


Any of the above. That's why you require a competent engineer to investigate.

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