Showing results for 
Search instead for 
Did you mean: 

GIG 1 Download speeds normal, upload speeds have been ~2mbs for a week. WTH?

On our wavelength

I'm on Virgin Media GIG 1 fibre broadband. My download speeds are normal, but over the last week my upload speeds are crawling down to ~ 2mbs. It's literally faster to tether to my phone for uploads. I have a GIG1 connection I'm paying a fortune for. What on earth??

I don't have time to spend 5 million hours stuck on Virgin's awful call centre line with someone who has no idea what they're talking about. How can I make Virgin fix this nonsense?


Community elder

Have you checked for local outages:


Forum Team
Forum Team

Hi @Willbloom 

Thanks for posting and welcome back to the community.

I am sorry to hear of the slow upload speeds.

I have done a system check and can see you are affected via an SNR issue (signal to noise ratio). F010916922 is the fault reference.

The estimated fix date is the 11th September, at 9am.

Hopefully fixed sooner but please monitor the connection after this time and report back any issues.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill