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vikardomilos
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Full week of internet trouble, now the internet is dead

Completely dead now. An engineer came yesterday to fix the trouble but it's now just completely gone. 

old thread here: https://community.virginmedia.com/t5/Speed/Packet-Loss-and-Very-Slow-Speeds/td-p/4388739

 

And my internet which has been tracked all week is just a red bar. https://www.thinkbroadband.com/broadband/monitoring/quality/share/0730164dcbf087b0c8ea74393548e67983...

 

An engineer has already come, this is unacceptable quality. 

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jbrennand
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Re: Full week of internet trouble, now the internet is dead

EDIT:  Sorry missed your earlier thread so deleted the reply


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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vikardomilos
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Re: Full week of internet trouble, now the internet is dead

Bump, Internet still totally dead. I don't want to pay for dead Internet.

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jbrennand
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Re: Full week of internet trouble, now the internet is dead

Why have you started a new thread ? It has resulted in "disconnecting" you from the VM person there that was trying to help.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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vikardomilos
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Re: Full week of internet trouble, now the internet is dead

I pmd him first thing this morning and I've had no reply 

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jbrennand
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Message 6 of 9
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Re: Full week of internet trouble, now the internet is dead

Only problem with PM's is that if the VM person is off work - day off/holiday/ill etc - you wont get a reply until they get back - but starting a new thread with the same issue is unlikely to get you another contact and you would be better calling in - try at 08.00 - they should spot the issue and book another tech visit

A wall of red BQM usually means its stopped responding to pings - so try in  Advanced Settings > Advanced > Ping >  and ticking Respond to ICMP echo requests sent to WAN IP - save settings and restart.

Or I got it recently when myi.p. address suddenly changed from the one I had set the BQM up with - so worth a look to see if your has too.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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vikardomilos
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Re: Full week of internet trouble, now the internet is dead

OK ill do that first thing, thanks 

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vikardomilos
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Re: Full week of internet trouble, now the internet is dead

Where is the advanced settings? On the think broadband site or on the router options itself 

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jbrennand
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Message 9 of 9
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Re: Full week of internet trouble, now the internet is dead

It's in the Hub settings somewhere - sorry but I can't actually be more precise as I have never owned a Hub3 - SH2 only ! Others might know and respond.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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