Virgin Media Community

[Neil999999]

Hi,

Recently my broadband speed has dropped from over 100mbps to about 1mbps. Both Ethernet and wifi.

All devices connected have this problem. Nothing has changed on my end to cause this problem.

Been using cat7 cable for years now.

Have rebooted router via power, http://192.168.0.1/, and reset button on back. Each time speed is normal for a few minutes and then drops back to 1mbps.

Would appreciate any help.

[Neil999999]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	1	40	256 qam	25
2	203000000	1.7	40	256 qam	9
3	211000000	1.7	40	256 qam	10
4	219000000	1.5	40	256 qam	11
5	227000000	1.5	40	256 qam	12
6	235000000	1.2	40	256 qam	13
7	243000000	1	40	256 qam	14
8	251000000	1	40	256 qam	15
9	259000000	1	40	256 qam	16
10	267000000	1	40	256 qam	17
11	275000000	0.5	40	256 qam	18
12	283000000	0.2	40	256 qam	19
13	291000000	-0.4	40	256 qam	20
14	299000000	-0.2	40	256 qam	21
15	307000000	0.4	40	256 qam	22
16	315000000	1	40	256 qam	23
17	323000000	1	40	256 qam	24
18	371000000	2	40	256 qam	26
19	379000000	1.9	40	256 qam	27
20	387000000	1.5	40	256 qam	28
21	395000000	1.7	40	256 qam	29
22	403000000	1.7	40	256 qam	30
23	411000000	1.4	40	256 qam	31
24	419000000	0.9	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	1	0
2	Locked	40.9	4	0
3	Locked	40.9	9	0
4	Locked	40.3	6	0
5	Locked	40.9	7	0
6	Locked	40.3	8	0
7	Locked	40.9	6	0
8	Locked	40.3	7	0
9	Locked	40.3	4	0
10	Locked	40.9	9	0
11	Locked	40.3	6	0
12	Locked	40.3	7	0
13	Locked	40.3	7	0
14	Locked	40.3	9	0
15	Locked	40.3	5	0
16	Locked	40.9	6	0
17	Locked	40.3	5	0
18	Locked	40.3	0	0
19	Locked	40.9	6	0
20	Locked	40.9	6	0
21	Locked	40.3	9	0
22	Locked	40.3	6	0
23	Locked	40.3	7	0
24	Locked	40.9	6	0

[Neil999999]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300007	40.7	5120	64 qam	1
2	39399988	39.3	5120	64 qam	4
3	46199996	40.8	5120	64 qam	3
4	53699969	40.8	5120	64 qam	2

[Neil999999]

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Neil999999]

Time Priority Description

14/02/2021 03:01:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 00:36:9	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 10:52:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 05:09:8	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 05:03:36	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2021 04:48:34	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 19:07:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 19:07:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2021 20:35:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 19:53:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/02/2021 12:09:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:42:23	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 19:42:23	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 12:33:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2021 12:31:52	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 09:44:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 07:42:23	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 07:42:23	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/01/2021 11:28:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 19:42:23	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;