For several weeks now, I've been unable to use my VM internet for the Zoom calls which make up much of my working day. And it's getting worse.
Sure, for a lot of the time we get the 200Mbps that we pay for...but for a lot of the time we suffer high latency / complete loss of connectivity for anything from a few seconds to a couple of minutes, making our VM internet unusable. As a result I have to pay to get more 4G data in order to be able to work. Indeed, it's happening now as I type.....
Last week, we had a visit from a VM engineer; he checked the router and all connections from the router to the cabinet.
The engineer said that the problem is contention and that it's affecting many people in the area so work would soon be done to increase capacity and fix the issue.
Earlier this week, I called the VM 0345 number to find out when the work would be finished; the person I spoke to had not record of any work being in progress or planned.
Can someone from VM please tell me when work to address the issue will be complete?
If no work is planned, how do I get you guys to do something to fix it? Contacting you via call centre or Twitter has so far proved fruitless.
The service and support that VM is currently providing is completely unacceptable.
Thanks in advance