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Frequent Speed Drops

Hello,

Please can someone help? I've been having regular serious drops in speed such that audio and video calls are not possible (pretty important with two people working from home!). Our package is for 200mbps, but when running a speed test its going as low as 1-2mbps and regularly running at less than 20mbps.

A reset of the router often returns us to 170-180mbps but then it drops again.

I've followed all the checks on the speed check post and still no improvement.

I've got the logs from my router but apparently that exceeds that character limit for the forum!

Thanks in advance for help.

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Re: Frequent Speed Drops

Hi,

If you could private message me your account number and site/area reference number I can look into this for you! Be sure not to send them openly on the forum!

Thanks,
Steve
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Re: Frequent Speed Drops

Same issue here. It's now been 2 weeks - apparently there was supposed to be a fix completed by 24/04 but nothing seems to have improved.

Download: 1.46 Upload: 13.2...

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