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Will2186
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Frequent Drop Outs and Slow Speeds - M100 Hub3

Hello,

Over the last few weeks ive experienced an increase in frequent drop outs and speed slow downs. Having followed similar posts, I have set up a BQM and will post the numbers from my 'check router status'.

Was hoping someone could help me understand a little more about what might be going wrong and causing issues?

Thanks in advance!

My BQM 

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Will2186
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1314750000-138256 qam23
2138750000-3.537256 qam1
3146750000-337256 qam2
4154750000-337256 qam3
5162750000-338256 qam4
6170750000-2.737256 qam5
7178750000-2.238256 qam6
8186750000-2.237256 qam7
9194750000-1.738256 qam8
10202750000-238256 qam9
11210750000-1.938256 qam10
12218750000-1.738256 qam11
13226750000-1.738256 qam12
14234750000-1.538256 qam13
15242750000-1.738256 qam14
16250750000-1.938256 qam15
17258750000-1.238256 qam16
18266750000-1.238256 qam17
19274750000-1.538256 qam18
20282750000-1.438256 qam19
21290750000-1.538256 qam20
22298750000-1.238256 qam21
23306750000-1.238256 qam22
24322750000-1.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6250
2Locked37.6640
3Locked37.3250
4Locked37.6100
5Locked38.680
6Locked37.3230
7Locked38.690
8Locked37.6120
9Locked38.6200
10Locked38.980
11Locked38.6120
12Locked38.6150
13Locked38.6140
14Locked38.6100
15Locked38.6100
16Locked38.630
17Locked38.9110
18Locked38.660
19Locked38.680
20Locked38.6150
21Locked38.6120
22Locked38.6250
23Locked38.9230
24Locked38.9170

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000050512064 qam4
23940000050512064 qam3
34619995950512064 qam2
45369996450512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0010



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Will2186
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Network Log

Time Priority Description

23/11/2020 18:23:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2020 13:04:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2020 02:50:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 19:46:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 19:46:25Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 19:19:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 16:36:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 04:37:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 04:37:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 04:37:7ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 20:56:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 12:58:43noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 12:58:38Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 07:12:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 13:30:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2020 13:30:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2020 20:22:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 19:49:46noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 18:07:18noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/11/2020 18:07:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Anonymous
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Message 4 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Your upstream power levels are a touch high, however are just in spec:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000050512064 qam4
23940000050512064 qam3
34619995950512064 qam2
45369996450512064 qam1

 

The BQM, however, is terrible and shows signs of congestion/oversubscription in your area.

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Will2186
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Message 5 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Hi Carl, thanks for your reply.

 

Yeah I thought it wasn't looking too good! What would you recommend as next steps?

 

Cheers.

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MikeRobbo
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Alessandro Volta
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Message 6 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Contact VM and complain about "Frequent Drop Outs and Slow Speeds".

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Anonymous
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Message 7 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Just to add to Mike's reply.

You have three options:

  • Wait for a VM staff member to reply on here (Currently 5 - 7 days).
  • Text VM on 07533 051 809.
  • Phone customer services on 0345 454 1111.
Will2186
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Message 8 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Hello again,

Sadly i've still had no contact from the VM team since I posted over 2 weeks ago, which is disappointing as i'm still suffering from regular drops outs and fluctuating speeds which My BQM still shows.

Unless this is something that can be looked into/resolved by VM soon I am going to have to reconsider my options as despite being a M100 customer there are regular times throughout the day when our work video call's quality is so bad its unusable. 

 

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MikeRobbo
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Alessandro Volta
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Message 9 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Can one of the VIPs highlight this thread to the VM Staff please.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Will2186
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Message 10 of 11
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Re: Frequent Drop Outs and Slow Speeds - M100 Hub3

Sadly still no contact from any VM team. The droputs/latency is still as bad as before, which my BQM shows.

So at this point I need to leave to a more reliable service I think. My next question is does the BQM help my case to show that the service is so poor that I can cancel my contract without charge?

 

Thanks

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