Free speed upgrade - not getting ay better download

[Nozz]

I have a Hub 3.0 It's in modem mode for a TP-Link Deco set up.

Tested with cable I'm getting 90 down and 20 up. So appear to have got the upload part of the upgrade

Do I need to do something to get the extra d/l speed?

[jb66 · Accepted solution]

Yes, you'll probably have to ditch the decos and get something better, what model of decos do you have

[Nozz]

E4

I see now they have an ethernet port speed of 100Mbps...

[jbrennand]

Theres your issue... 🙂

[Matthew_ML]

Hey Nozz, thank you for reaching out and I am sorry you are having some connection issues.

I've taken a look at end and I can't see any issues, everything is looking perfect your levels are very good.

We don't also guarantee our equipment would work with any 3rd party kit, and when they do work we can't promise it would work well together. 

Did the advise given by jbrennand help at all? Thanks 

[Nozz]

Yes, it's all sorted now.

It was just the 100Mbps limit of the Deco ethernet ports.

I've bought Netgear Orbi mesh units which have Gigabit ports and it's all running at full speed now.

[Molly_T]

Hi Nozz, welcome to the community! Thank you for posting! 

Sorry to hear about your difficulties with speeds following the free upgrade. 
Really glad to hear you were able to get it sorted with your new Mesh system, and that you are getting the speeds now! Thanks to the community for their support with this. 

Please let us know if there is anything outstanding we can offer help with! All the best.