Showing results for 
Search instead for 
Did you mean: 

For last three weeks my connection has been abysmal

On our wavelength

My connection has serious spikes and dropped packets over the last three weeks and that is being kind, i am not happy with it and neither am i happy with the constant requests to restart my modem from your customer support team, i have made sure there is nothing wrong with my equipment and know it is your side


I would like someone to come out and sort this asap 

Wednesday and Saturday (today) it is really bad


I would rather a person from Virgin get in touch as i am saddened by the responses from the forum people, they add nothing of value and posting my stats and BQM monitor is too much effort for these people


Many thanks 



Tuning in

If you are out of contract or in the Cooling Off period, get rid and switch ISP.

Forum Team
Forum Team

Hi danbottomburp 👋

Thanks for posting and sorry to hear you've been having some connection issues.

Are you using a wired or wireless connection? 

I've had a look at things from our side, and can see it's been some time since the hub was last rebooted. If you can please do this and report back on any changes.