Hiya Spindizzy2012,
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I've already taken the time to check your services on my side and can see straight away that your downstream levels are out of spec, this will be causing your issues with slow speeds. It will also need an engineer to resolve which I will happily book for you over a PM 🙂 I'll send this over to you now so we can get it rolling!
WIFI speeds will always be slower than Ethernet wired connections so please bear that in mind for future. If you need a fast, reliable connection for work or gaming, always use Ethernet!
Thanks,
Megan_L