We have been having issues intermittently with our Hub3 for some time now, including loss of either the 2.4Ghz and more often the 5Ghz channel ; slow wifi and poor download speeds.This post is about our download speeds which are quite flabby at times.
It is 200Mb connection. At worst it has been running at 20Mb and at the very best 80Mb depending on the time of day.
I have followed all of the advice available but not resolved.
So I am seeking our help folks, if you could be so good as to cast your eyes over the following data, which is all greek to me.
The figures you posted are all absolutely fine, a small cluster of errors around 8:15 on 23rd but that can easily be a one-off, the others are all infrequent and is fairly normal. The hub data only measures the status of the connection into the hub via the cable, nothing at all about the wifi or any wired devices.
So this is starting to look like it's a wifi issue rather than a connectivity thing, out of interest do you have any devices connected via ethernet cable to compare, i.e. do these drop out as well?
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I've already taken the time to check your services on my side and can see straight away that your downstream levels are out of spec, this will be causing your issues with slow speeds. It will also need an engineer to resolve which I will happily book for you over a PM 🙂 I'll send this over to you now so we can get it rolling!
WIFI speeds will always be slower than Ethernet wired connections so please bear that in mind for future. If you need a fast, reliable connection for work or gaming, always use Ethernet!
Thanks for chatting with me in our PM, I have now booked an engineer for your downstream woes.
If you need to check, change or cancel the appointment, you can do so on your Online Account.
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Our Service Checker is a good tool to use to check if there are any area outages ongoing with Broadband, TV, Landline and Mobile. It usually lets you know what is wrong and how long it's going to take for the engineers to fix (estimated time of course)
We also have a good section for faults on our website here - Help Website - it will give you flows for diagnosing and rectifying faults on a multitude of aspects. A really good link to bookmark!
Let us all know how you get on with the engineer 🙂