Virgin Media Community

[Mrwilks78]

Is it just me or is virgin the biggest waste of time, the fiber is knocking out pure kak speeds anyone else feel as though your being taken for a ride. ?  this absolutely **bleep** service is supposed to be getting 500 more like 30 od to 70 at best really looking to change but what's the best about atm worse than dial up at times. 

Mrwilks Seaham 

[MOD EDIT: Subject title changed for clarity]

[jbrennand]

Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

What equipment are you connecting on?

[Mrwilks78]

It's the speed checker it's supposed to be 500 it's knocking out 37 to 74 ish I've disconnected it all a million time's and reconnected it's not supposed to drop past 300 but here we are keeps chucking you off intermittent signal been like this since we got it installed pure kak.

[jbrennand]

Wifi or ethernet?

[Kath_F]

Hi Mrwilks78,

Thanks for your post and a big welcome to the Community. It's great having you on board with us.

I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,