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Fibre 350 is slower than I am paying for..

Hi all

Hope you're doing well. 

I'm looking for some help if anyone could assist me please? 

I have had fibre 350 for around 4 months. After using speed test multiple times the fastest it's gone is 200mbps. The last few days its been going less than 100mbps.

This is really annoying as its not what I'm paying for. I've tried the usual tips and self help guides. 

I've posted my upstream and downstream figures below.

I hope someone can help 🙂 

Status

Downstream

Upstream

Configuration

Network Log

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 60300017 4.325 5120 64 qam 1

2 39400009 4.325 5120 64 qam 4

3 46199971 4.325 5120 64 qam 3

4 53699974 4.325 5120 64 qam 2

 

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 0 0

2 ATDMA 0 0 0 0

3 ATDMA 0 0 0 0

4 ATDMA 0 0 0 0

  Downstream bonded channels

 

hannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000002.237256 qam16
2251000000237256 qam15
32670000002.437256 qam17
42750000002.237256 qam18
52830000002.238256 qam19
6291000000237256 qam20
72990000002.237256 qam21
83070000002.438256 qam22
93150000002.237256 qam23
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Re: Fibre 350 is slower than I am paying for..

Hi, firstly there is a setting in the hub that we need to check,if you log in to your router and go to advanced settings then WiFi then WiFi again I believe,I don’t have one in front of me so bear with me on this,as it could be WiFi then security, anyway your looking for the page with smart WiFi on,you will see a box to untick,you will then be able to use the drop down box and change from 20/40 to 20/60/80 re click and save this,give it a few mins then try a speed test,I hope this helps.


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Fibre 350 is slower than I am paying for..

Hi Nicholas

Thanks a lot for recommending that. 

I have successfully made that change. It appears to be going quicker now, after I ran a speed test.

What exactly did that change do to my WiFi? 

Thanks 

Adam 

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