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Enriosia
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Fiber M350 - Slower than expected download speed, however getting expected upload speed

As per the title, I recently set up the M350 broadband package in my home but the download speeds are consistently lower than expected, however the upload speeds have never dropped below the expected speed (35-37mbps). Typically I don't seem to exceed around ~200-220mbps download and I'm not sure why or how to fix this. I'm on a wired connection (ethernet passthrough adapters), cat6 cables, made sure that the ports on my passthrough adapters are gigabit.

Capture.PNG

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

113900000014.540256 qam1
214700000014.540256 qam2
315500000014.840256 qam3
416300000014.540256 qam4
51710000001540256 qam5
617900000015.340256 qam6
718700000015.440256 qam7
819500000015.540256 qam8
920300000015.640256 qam9
1021100000015.540256 qam10
1121900000015.540256 qam11
1222700000015.840256 qam12
1323500000015.640256 qam13
1424300000015.440256 qam14
1525100000015.640256 qam15
162590000001640256 qam16
1726700000015.940256 qam17
1827500000015.840256 qam18
1928300000016.140256 qam19
2029100000016.340256 qam20
2129900000016.340256 qam21
223070000001640256 qam22
2331500000016.340256 qam23
243230000001640256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9425403920
2Locked40.3338593206
3Locked40.3285402528
4Locked40.3262772397
5Locked40.3234272147
6Locked40.3210341825
7Locked40.3190001650
8Locked40.9170651321
9Locked40.9160031216
10Locked40.9151911080
11Locked40.914407962
12Locked40.913257860
13Locked40.312618728
14Locked40.311815661
15Locked40.911345576
16Locked40.910706487
17Locked40.99899406
18Locked40.99233358
19Locked40.38642295
20Locked40.38409312
21Locked40.98157251
22Locked40.37420205
23Locked40.36675129
24Locked40.35952166

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1325999024.325512064 qam5
2462000004.2512064 qam3
3393999854.275512064 qam4
4257999174.375512064 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Anonymous
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Re: Fiber M350 - Slower than expected download speed, however getting expected upload speed

Your downstream power levels are too high (Should be between -6 and +10).

This willl require an engineer visit to investigate further.

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