Does anyone know a direct number for the faults department? There must be a quicker way to contact them rather than having to give all the details, get transferred, wait on hold for eternity and then have to give all the details again?
Or can I request a callback? Trying to sort out our extremely slow broadband speeds, only to get cut off after being on the phone for an hour is very frustrating.
Our broadband should have a guaranteed minimum speed of 54mbs but we're only getting between 17 and 27mbs. I've tried all the troubleshooting things suggested on the website and after an hour or so on the phone earlier, finally got through to the faults department but got cut off. Can they call me so I don't have to go through all that again?
What's happened to the overseas call centers? Looks like COVID is being used as an excuse to not to want to talk to anybody, can understand if this were at the start of the pandemic but we now 6 months in and I've also been trying to call CS once or twice a month and after waiting you end up with a dead line.
Not have a go at you or anything, just a general purpose, what the hell type post 🙂
The speed that Virgin advertise is for a wired connection to the Hub. They cannot promise the same speed over WiFi because it depends on local conditions in your house and with your mobiles. If you think the provided speed is down you will have to measure it with a wired device like a PC.