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FOA VM team only - 200mbps - getting less than half

rightclickfix
Up to speed

on ‎30-06-2022 21:24

I've been with VM since telewest and know how it all works which is why... I'm a pro technician and would like my service uncapped with immediate effect! (I'd ring but this is quicker). We're receiving 94mbps on a 200mbps connection and have really been very patient in case of outages, upgrades to hubs etc. but 2 evening gamers here are struggling very badly and its not on. Can you uncap my connection asap please? Message me for any relevant info required.

DO NOT REPLY unless you work for VM

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8 REPLIES 8

carl_pearce
Community elder

on ‎30-06-2022 21:29

It's a community forum, so anyone can reply.

Contact VM directly if you don't want none VM persons replying.

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jpeg1
Alessandro Volta
In response to carl_pearce

on ‎30-06-2022 21:37

Better check that your ethernet connection hasn't fallen back to 100Mbps. VM staff can't do that for you. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Resonate
On our wavelength

on ‎30-06-2022 21:45

Since when did 2 games simultaneously require more than 94mbps?!

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newapollo
Very Insightful Person
Very Insightful Person

on ‎30-06-2022 22:06

@rightclickfix 

VM don't cap broadband services.

https://www.virginmedia.com/help/broadband/broadband-usage-policy 

https://www.virginmedia.com/legal/acceptable-use-policy/explained 

https://assets.virginmedia.com/help/assets/documents/Virgin_Fibre_Traffic_Management_Key_Facts_Indic... 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Zach_R
Forum Team
Forum Team

on ‎03-07-2022 11:04

Hi @rightclickfix,

Thank you for your post and welcome back to our community forums. We're here to help.

I am really sorry to hear that you seem to be facing some problems with your connection speeds recently. However, as @newapollo has also advised, we do not cap/traffic manage broadband speeds. If you're experiencing a drop in speeds then this will be due to something else.

Can you check and confirm what speeds you're currently getting whilst on a wired connection by running a speed test?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


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risc19
Well-informed
In response to Zach_R

on ‎03-07-2022 11:13

Dropping to 94mb is a common problem, and an easy fix for a pro technician.

I can't tell you what it is as you don't want us to reply.

jem101
Superstar
In response to risc19

on ‎03-07-2022 19:11

@risc19 wrote:

Dropping to 94mb is a common problem, and an easy fix for a pro technician.

Snip....

Stop it! 😉

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legacy1
Alessandro Volta
In response to jem101

on ‎03-07-2022 19:15

I am pro technician I am all knowing all seeing there is nothing I don't know!
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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