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Nile2890
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F007968260 - Jitter(Main Issue) Speed issues.

Good Evening,

Just wondering if someone can update me on the issue for our area.

I have had issues for a month now. Work from home before the Virus. Been told it was getting fixed by 4PM today and it still hasn't been resolved.


Been told we would get a call about compensation, still not had this call. 

I just want a fix. Been running stuff off my phone and it is better than my home broadband which is just criminal. 

Thanks.

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Corey_C
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Re: F007968260 - Jitter(Main Issue) Speed issues.

Hi Nile2890,

 

Thanks for your post and reaching out to the Community Forums. Sorry that you are having connections issues, the reference number you have provided is linked to another ongoing fault reference [F007945563] our engineering teams are still working on getting this sorted. Apologies for the delays. 

 

Cheers,

Corey C

 

 

 

Nile2890
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Re: F007968260 - Jitter(Main Issue) Speed issues.

Thanks Corey for an update. Any ideas as to when that may be sorted? Just so I know.

Nile
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Corey_C
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Re: F007968260 - Jitter(Main Issue) Speed issues.

Hi Nile, 

 

Cheers for replying the forecasted, fix time for this ticket is the 7th, This is of course an estimate, so it maybe sooner rather than later. I appreciate your patience. 

 

Thanks,

Corey C