Virgin Media Community

[krispix]

This problem keeps occurring.  It gets 'fixed' and everything is fine for a few weeks then it starts up again.
The helpline blame everything except Virginmedia's equipment.
The last 48 hours have been dreadful.  0.19 Mb/s and the booster has disappeared!

[ReactUK]

VM wifi is terrible, but is it just wireless? What does a hard wired item do.

Would 100% junk their wifi and shove your own kit in there, a £30 generic TPLink is better for your wifi needs.

[Carley_S]

Hi @krispix
Welcome to the community.
I'm sorry to hear you're currently having WiFi issues. I have checked the systems at our side and can see nothing that might be affecting your services. I have checked your area for issues also and nothing is showing out of specification. 

The boosters you mention, are these our Pods or 3rd party boosters? If they are 3rd party, you might need to repair them back to the router if they something had been rebooted or reset. We are also unable to support any 3rd party equipment. 

Are you able to test on a wired connection to see what speeds the router is receiving? 

[krispix]

My neighbour's 16-year old has done some tinkering with the settings and I'm now getting very good speeds.  He tells me some changes were made around 2017 and my machine's settings needed to be updated, but I don't remember being told this by VM.  Maybe there's a communication issue? 
The Pods are Virgin's which I bought from a shop when this problem started (probably about 2017).  The helpdesk sound puzzled that I procured this way instead of direct from Virgin.  

[jbrennand · Accepted solution]

I assume they are the old boosters (Pods are from 2021) and you bought then from a VM high street store - that no longer exist - that will certainly confuse the offshore CS lot 🙂

[krispix]

It doesn't seem to be very difficult to confuse the helpdesk.
Should I be considering switching the current boosters to pods? I'm getting about 59Mb/s which I'm happy with as long as it lasts.

[jbrennand]

See this....
___________

VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you.
You do have to call in to order them (cant do it online) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you .

If not… you will be charged £5/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, but it isn’t the simple plug and play option of the Pod(s).

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters (+/- inbuilt Wifi,) (5) A combination of (2,3,4).

[krispix]

Many thanks John,
I think your suggestion of a Wireless Router is probably the solution.  Independent reviews put VM's Router at the bottom of their recommendations.  That, in itself, may solve a lot of the problems.