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sallythorogood1
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Extremely slow internet speed on PC only

Please please can anyone help. We have a PC (windows 10) and we cannot get it to anything more than about 8/9 download speed despite the fact that we have 160 on laptops!!

We have changed cables, scanned for just about everything, updated drivers but to no avail. We cannot have anyone come into the house to check it either.

All our other devices work perfectly well! We are getting so frustrated and it is our daughter's computer and she needs to use it for online learning.

Any advice or help would be much appreciated.

Kind regards

Sally

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MikeRobbo
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Alessandro Volta
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Re: Extremely slow internet speed on PC only

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sallythorogood1
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Re: Extremely slow internet speed on PC only

Hi there

Thanks for responding so quickly.

We have done the test - 

Latency - range from 30 - 70 ms

Jitter - range from 20 - 50 ms

Download speed - 9-10.5 mbps

Upload speed - about 20 mbps

The speed on the hub was 1000 mbps for the pc

Any ideas?

Thanks. Sally

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MikeRobbo
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Alessandro Volta
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Re: Extremely slow internet speed on PC only

Can you try another device on that cable and run a speed test with that, just need to check the cable.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sallythorogood1
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Re: Extremely slow internet speed on PC only

Thanks for the response. We have already tried that with two other laptops - the download speed on those were over 150 mbps.

Sally

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MikeRobbo
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Alessandro Volta
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Re: Extremely slow internet speed on PC only

The problem is definitely with the PC and not the broadband.

Can you put the PC into 'Safe Mode with Networking' and run the speed test at Sam Knows again please.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sallythorogood1
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Re: Extremely slow internet speed on PC only

Hi there

Thanks for the response.

We have put it into safe mode with networking. We ran the speed test and the download speed has increased significantly up to about 77 on one check but ranging from 40 to 50 on average. We got one duff reading at 7 but the rest were much better.

Can you explain how safe mode with networking impacts the computer? Do we have to stay in this?

Sally

 

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MikeRobbo
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Alessandro Volta
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Re: Extremely slow internet speed on PC only

If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue, therefore a setting or driver is causing the problem.

On many occasions Anti Virus / Malware software is the cause of problems.

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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sallythorogood1
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Re: Extremely slow internet speed on PC only

Thanks for that.

So, can you advise what we might do next? Should we try uninstalling the antivirus software - we have McAfee?

Sally

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MikeRobbo
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Re: Extremely slow internet speed on PC only

You may be as well updating the Network Card drivers they current one may be a bit iffy.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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