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Extremely slow broadband

Area 20.

100 mb service contract.

Today's best speed test 5 mb down, 10 mb up ( average down is below 3 mb).

Router rebooted and re-set, still no change.

Main computer is hard wired, but also tested on WiFi, results the same.

Please resolve as this is currently unusable for my requirements to be able to work from home.

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Re: Extremely slow broadband

Exact same for me but 350Mb down to 100Mb 😞
Hopefully they can fix it soon, I did PM an admin but we'll have to wait and see i guess.
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Re: Extremely slow broadband

Same area ....

I too have been experiencing slow connection speeds (6-8mbs) for the last 3 months, i have virgin engineer out last week who said it was my connection at the junction box, he fixed it and then had speeds of 80+mbs  - then slowly got worse throughout this week and continually dropping out.

I wonder if they will answer quicker when i cancel my direct debit? - bet they'll be onto me immediately.

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Re: Extremely slow broadband

I agree, they would be all over you with calls and threatening letters!

As I am out of contract, I really am considering jumping ship to Vodafone Broadband. 

Only £20.95 for guaranteed 55Mbs down and 20 Mbs up, or you get 15% off till it's resolved (for my address as a Vodafone mobile user).

That's a HUGE saving on the poor service I currently pay for!

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Re: Extremely slow broadband

Broadband went down again @ 00:44 after a short period of working correctly.

Now back up and unusable again as per the test results below:

IP_ADDRESSTEST_DATETIME_ZONEDOWNLOAD_MEGABITSUPLOAD_MEGABITSLATENCY_MSSERVER_NAME
 4/27/2020 6:47 PMGMT4.8710.0417London
 05/01/2020 14:12GMT3.9710.0516Bracknell
 05/01/2020 16:21GMT3.4310.0319Fareham
 05/01/2020 16:23GMT3.259.9718London
 05/02/2020 00:10GMT3.6210.0319Cowes
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