Menu
Reply
TerryF
  • 18
  • 0
  • 0
Tuning in
574 Views
Message 1 of 9
Flag for a moderator

Extremely low upload speed

Hi I am based in Derby and over the last 24 hours my upload speeds have dropped to under 0.05Mbs, downloads seem OK. Done all the normal checks, put into Router mode and changed back with no difference.

Upstream details and log extract below.

At this speed the internet is pretty u/s. Some advice please.

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID

1

32599986

47.3

5120

16 qam

4

2

39400647

47.8

5120

16 qam

3

3

53701319

49.5

5120

16 qam

1



Upstream bonded channels

 

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1

ATDMA

0

0

67

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

0

0

Time Priority Description

17/08/2021 09:02:23 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;

17/08/2021 09:02:23 critical Ranging Request Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;

 

Tags (1)
0 Kudos
Reply
djcorn42
  • 17
  • 0
  • 0
Joining in
541 Views
Message 2 of 9
Flag for a moderator

Re: Extremely low upload speed

Hello Terry,

                   I'm having exactly same problem as you, have rung virgin as internet is a waste of time. I'm told despite the Status saying no problems, that work is being done in our area to fix the problem and 'Should' be complete by 9am tomorrow, and you will be compensated. No details of problem given other than cabling issue.  So wait and see!

Dave

 

0 Kudos
Reply
TerryF
  • 18
  • 0
  • 0
Tuning in
532 Views
Message 3 of 9
Flag for a moderator

Re: Extremely low upload speed

Thanks Dave for the input. Cross fingers.

0 Kudos
Reply
TerryF
  • 18
  • 0
  • 0
Tuning in
522 Views
Message 4 of 9
Flag for a moderator

Re: Extremely low upload speed

As at 1300 hours seems to have been fixed. Upload speeds back to normal

0 Kudos
Reply
djcorn42
  • 17
  • 0
  • 0
Joining in
510 Views
Message 5 of 9
Flag for a moderator

Re: Extremely low upload speed

Hi Terry,

              thanks you are right, just got in and mine now back up to speed. Lets hope it stays that way.

 

Thanks for the update

0 Kudos
Reply
Akua_A
  • 3.35K
  • 80
  • 218
Forum Team
Forum Team
458 Views
Message 6 of 9
Flag for a moderator

Re: Extremely low upload speed

Hi @djcorn42 @TerryF,

 

Sorry to hear you were both having similar issues with your speeds. We can understand the frustration and inconvenience this may have caused. 

 

We are however glad to see service has been restored for you both. Please continue to monitor your service and let us know if you need any further help.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
TerryF
  • 18
  • 0
  • 0
Tuning in
383 Views
Message 7 of 9
Flag for a moderator

Re: Extremely low upload speed

Back to square one. After a week of normal speeds today its dropped back to sub 100kbs

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13259888448512016 qam4
23939972348.8512016 qam3
34619937149512016 qam2
45369911350.2512016 qam1



Upstream bonded channels

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA006440
2ATDMA00330
3ATDMA Network LogTime Priority Description
26/08/2021 08:50:7criticalNo Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx-QOS=1.1;CM-VER=3.0;
26/08/2021 08:50:3criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx=1.1;CM-VER=3.0;
26/08/2021 08:50:3criticalRanging Request Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;
26/08/2021 08:44:3criticalNo Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xxQOS=1.1;CM-VER=3.0;
26/08/2021 08:43:39critical

 

0 Kudos
Reply
djcorn42
  • 17
  • 0
  • 0
Joining in
365 Views
Message 8 of 9
Flag for a moderator

Re: Extremely low upload speed

Hello Terry,

                  thanks for the info. is this a weekly thing? Yes I was having the same problem early morning as was my son also on Virgin and trying to work from home.

I gave up, but it seems to have been resolved earlier this time. Waste of time looking at the 'Status' everything perfect according to that

 

Dave

                  

0 Kudos
Reply
TerryF
  • 18
  • 0
  • 0
Tuning in
352 Views
Message 9 of 9
Flag for a moderator

Re: Extremely low upload speed

Hi Dave
My upload speeds are now back to normal. At least having the two of us with the same situation means its at the Virgin end and its not us!
0 Kudos
Reply