Virgin Media Community

[TerryF]

Hi I am based in Derby and over the last 24 hours my upload speeds have dropped to under 0.05Mbs, downloads seem OK. Done all the normal checks, put into Router mode and changed back with no difference.

Upstream details and log extract below.

At this speed the internet is pretty u/s. Some advice please.

ChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID

1	32599986	47.3	5120	16 qam	4
2	39400647	47.8	5120	16 qam	3
3	53701319	49.5	5120	16 qam	1

Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1	ATDMA	0	0	67	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0

Time Priority Description

17/08/2021 09:02:23 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;

17/08/2021 09:02:23 critical Ranging Request Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0;

[djcorn42]

Hello Terry,

                   I'm having exactly same problem as you, have rung virgin as internet is a waste of time. I'm told despite the Status saying no problems, that work is being done in our area to fix the problem and 'Should' be complete by 9am tomorrow, and you will be compensated. No details of problem given other than cabling issue.  So wait and see!

Dave

[TerryF]

Thanks Dave for the input. Cross fingers.

[TerryF]

As at 1300 hours seems to have been fixed. Upload speeds back to normal

[djcorn42]

Hi Terry,

              thanks you are right, just got in and mine now back up to speed. Lets hope it stays that way.

Thanks for the update

[Akua_A]

Hi @djcorn42 @TerryF,

Sorry to hear you were both having similar issues with your speeds. We can understand the frustration and inconvenience this may have caused. 

We are however glad to see service has been restored for you both. Please continue to monitor your service and let us know if you need any further help.

Thanks,

[TerryF]

Back to square one. After a week of normal speeds today its dropped back to sub 100kbs

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32598884	48	5120	16 qam	4
2	39399723	48.8	5120	16 qam	3
3	46199371	49	5120	16 qam	2
4	53699113	50.2	5120	16 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	644	0
2	ATDMA	0	0	33	0
3	ATDMA Network LogTime Priority Description 26/08/2021 08:50:7 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx-QOS=1.1;CM-VER=3.0; 26/08/2021 08:50:3 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx;CMTS-MAC=xx=1.1;CM-VER=3.0; 26/08/2021 08:50:3 critical Ranging Request Retries exhausted;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; 26/08/2021 08:44:3 critical No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xxQOS=1.1;CM-VER=3.0; 26/08/2021 08:43:39 critical

[djcorn42]

Hello Terry,

                  thanks for the info. is this a weekly thing? Yes I was having the same problem early morning as was my son also on Virgin and trying to work from home.

I gave up, but it seems to have been resolved earlier this time. Waste of time looking at the 'Status' everything perfect according to that

Dave

[TerryF]

Hi Dave
My upload speeds are now back to normal. At least having the two of us with the same situation means its at the Virgin end and its not us!