Menu
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
252 Views
Message 1 of 5
Flag for a moderator

Extremely Slow Upload Speed & Low Download Speed

Is it possible I can get some help.

 

Have recently been getting extremely slow upload speed and much lower download speed compared to usual

Upload is barely reaching 0.1Mpbs and Download is at a quarter of what it should be,

Getting websites to load has been painstaking.

(As a side note alot of local residents have said the same on our residents facebook group) - but please sort mine first 🙂

 

Have already restarted router multiple times - ran the online test which shows no errors - and have had no luck.

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
251 Views
Message 2 of 5
Flag for a moderator

Re: Extremely Slow Upload Speed & Low Download Speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12987500003.538256 qam21
21387500007.838256 qam1
31467500007.538256 qam2
41547500007.538256 qam3
51627500007.138256 qam4
61707500007.438256 qam5
71787500006.938256 qam6
81867500006.938256 qam7
91947500006.538256 qam8
10202750000638256 qam9
112107500006.138256 qam10
12218750000638256 qam11
132267500005.937256 qam12
142347500005.138256 qam13
15242750000538256 qam14
162507500004.538256 qam15
172587500004.538256 qam16
182667500004.138256 qam17
19274750000438256 qam18
202827500003.438256 qam19
212907500003.538256 qam20
22306750000338256 qam22
233147500002.738256 qam23
243227500002.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6260
2Locked38.6510
3Locked38.9570
4Locked38.6570
5Locked38.9230
6Locked38.9470
7Locked38.6270
8Locked38.6200
9Locked38.9300
10Locked38.6330
11Locked38.6240
12Locked38.960
13Locked37.6190
14Locked38.6170
15Locked38.9170
16Locked38.9220
17Locked38.9300
18Locked38.6300
19Locked38.9160
20Locked38.6420
21Locked38.9440
22Locked38.9210
23Locked38.6120
24Locked38.6160

 

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
248 Views
Message 3 of 5
Flag for a moderator

Re: Extremely Slow Upload Speed & Low Download Speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326001424.525512016 qam3
2461995784.8512016 qam1
3394000174.625512016 qam2
4257999915512032 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA000

0

 

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
247 Views
Message 4 of 5
Flag for a moderator

Re: Extremely Slow Upload Speed & Low Download Speed

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxl20016u-b.cm



Primary Downstream Service Flow

SFID362920
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID362919
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
0 Kudos
Reply
Highlighted
  • 1.45K
  • 99
  • 140
Forum Team
Forum Team
67 Views
Message 5 of 5
Flag for a moderator

Re: Extremely Slow Upload Speed & Low Download Speed

Hey Mark403,

 

Thanks for your post and I am sorry for the delayed response to you.

 

Sorry to hear you've been suffering from a few broadband issues - have you been able to get some help with this since posting? Sadly I wasn't able to find your account based on the information you've provided when you joined the forums, so I won't be able to check your services from here for now.

 

What are your wired speeds like?

 

Thanks,

 

Beth

0 Kudos
Reply