I've been having problems with extremely slow internet speeds 1mbs or less since 6pm this evening 14/12/20. You Service Status when connected states no known issues but my screen shots show otherwise. I have reset the router and connected a network cable, but still slow speeds and drop out.
I have stop using the internet, made dinner, ate, did the washing up, go back to try to use the internet but still have problems, I have called the customer service line and have waiting over 30 mins to be connected to a representative. I had to do a job interview using my phone instead of the laptop and cancelled a virtual training workshop because of poor connection speed and drop outs.
The even reset itself around 9:35pm but still the same problems, see below.
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Router status Status Downstream Upstream Configuration Network Log Refresh data General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt057-b.cm Primary Downstream Service Flow SFID 658254 Max Traffic Rate 117000047 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 658253 Max Traffic Rate 10500047 Max Traffic Burst 16320 Min Traffic Rate 0 Max Concatenated Burst 16320 Scheduling Type BestEffort
New router (another Hub 3), finally arrived. Looks like it was a faulty router but Download speeds were not more than 2Mbps (normally 73Mbps) and Upload speed were around 4.5 to 9Mbps (normally 10Mbps).