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SHLee09
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Extremely Slow Internet Speeds and Drop Outs

I've been having problems with extremely slow internet speeds 1mbs or less since 6pm this evening 14/12/20. You Service Status when connected states no known issues but my screen shots show otherwise. I have reset the router and connected a network cable, but still slow speeds and drop out.

I have stop using the internet, made dinner, ate, did the washing up, go back to try to use the internet but still have problems, I have called the customer service line and have waiting over 30 mins to be connected to a representative. I had to do a job interview using my phone instead of the laptop and cancelled a virtual training workshop because of poor connection speed and drop outs.

The even reset itself around 9:35pm but still the same problems, see below.

SHLee09_1-1607983861581.png

SHLee09_3-1607983969922.png

SHLee09_4-1607984041987.pngSHLee09_5-1607984086850.pngSHLee09_6-1607984124875.png

 

 

SHLee09_2-1607983909974.png

 

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MikeRobbo
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Alessandro Volta
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Message 2 of 9
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Re: Extremely Slow Internet Speeds and Drop Outs

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
MikeRobbo
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Alessandro Volta
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Re: Extremely Slow Internet Speeds and Drop Outs

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
SHLee09
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Re: Extremely Slow Internet Speeds and Drop Outs

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SHLee09
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Re: Extremely Slow Internet Speeds and Drop Outs

Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000005.529256 qam25
2235000000525256 qam0
32430000004.925256 qam0
42510000004.825256 qam0
52590000004.125256 qam0
62670000003.725256 qam0
72750000003.525256 qam0
82830000003.926256 qam0
92910000004.426256 qam20
102990000005.527256 qam21
11307000000628256 qam22
123150000005.929256 qam23
133230000005.529256 qam24
143390000005.530256 qam26
153470000005.130256 qam27
163550000005.431256 qam28
173630000005.931256 qam29
183710000005.631256 qam30
193790000005.631256 qam31
203870000005.531256 qam32
213950000004.931256 qam33
224030000004.531256 qam34
234110000004.532256 qam35
244190000004.132256 qam36


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked29.91207844410
2Locked25219285555765
3Locked25.16822265738105
4Locked25.311861384397755
5Locked25.524439384386661
6Locked25.6211249384200739
7Locked25.94342165380066910
8Locked26.342368727342043926
9Locked26.9241061197143295647
10Locked27.83740697461458189
11Locked28.7301312897573
12Locked29.22301311362
13Locked29.61832507040
14Locked30.4638614230
15Locked30.8373886270
16Locked31.1216907740
17Locked31.6117376620
18Locked31.678355430
19Locked31.674454960
20Locked31.969318320
21Locked31.673606510
22Locked31.959254260
23Locked32.330720460
24Locked32.69987790
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SHLee09
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Re: Extremely Slow Internet Speeds and Drop Outs

Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370002043.8512064 qam6
24620003944512064 qam7
33940004844512064 qam8
46029993744512064 qam5


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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SHLee09
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Re: Extremely Slow Internet Speeds and Drop Outs

Router status Status Downstream Upstream Configuration Network Log Refresh data General Configuration Network access Allowed Maximum Number of CPEs 1 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt057-b.cm Primary Downstream Service Flow SFID 658254 Max Traffic Rate 117000047 Max Traffic Burst 42600 Min Traffic Rate 0 Primary Upstream Service Flow SFID 658253 Max Traffic Rate 10500047 Max Traffic Burst 16320 Min Traffic Rate 0 Max Concatenated Burst 16320 Scheduling Type BestEffort
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SHLee09
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Re: Extremely Slow Internet Speeds and Drop Outs

Router status
Network LogTime Priority Description
17/12/2020 03:39:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:39:48Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:38:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:38:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:36:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:36:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:36:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:36:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:35:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:35:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:35:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:35:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:28:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:28:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:27:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:27:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:27:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:27:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:27:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 03:27:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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SHLee09
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Message 9 of 9
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Re: Extremely Slow Internet Speeds and Drop Outs

New router (another Hub 3), finally arrived. Looks like it was a faulty router but Download speeds were not more than 2Mbps (normally 73Mbps) and Upload speed were around 4.5 to 9Mbps (normally 10Mbps). 

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