Virgin Media Community

[thrombanks]

Just noticed my Broadband is extremely slow around 3.8 mb/s at best. I am using a Hub3  and have switched it off and on, with no improvement and checked the cable connection. I usually get between 70-80  mb/s.    Any suggestions are welcome.  

[Adduxi]

Wired or wifi testing ?  VM do not guarantee any wifi speeds.  Test with a direct wired connection with a Cat 6a cable using a gigabit capable device.

Post the power levels and network log from the Hub and consider a BQM to monitor your circuit   www.thinkbroadband.com/ping

[thrombanks]

Wired using CAT6 .  Cycled the router power and still getting slow speed, between 3 and 5 mbps

[newapollo]

Hi @thrombanks 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

I would also suggest trying a different ethernet port and different ethernet cable.

[thrombanks]

OK, I have just a speed test on a laptop and that is showing me a download speed of 88.3mb/s and upload of 9.51mb/s  proving the problem is not with my Virgin router.  It maybe with my connection or my desktop PC. 

Thanks for all the suggestions but I'll look at my setup.

[jbrennand]

What package are you on? Speeds suggest the 100Mbps one. If you are on higher then first change the ethernet cable - they do fail. Then check in network settings that the Laptop's card is set to 1GB and not defaulted down to 100mbps. Also check drivers are up to date.

If still slow check this way....
_______________________

If you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[thrombanks · Accepted solution]

Thanks everyone , problem solved.  It was a faulty CAT6 connector. All OK now