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Drofder
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Extremely High Packetloss - Area 15

I have high packetloss for a few days, with tonight being the most extreme case to the point where simply logging in to this forum has been a 20 minute chore and trying to post this has taken multiple attempts - (I tried to format the tables, but it doesn't persist through copy/paste, so excuse the formatting, will attempt to edit it after it actually posts...). I have tried all the standard things, restarting/resetting router, checking cables, etc, etc... Cable Modem Status: Item Status Comments Acquired Downstream Channel (Hz) 243000000 Locked Ranged Upstream Channel (Hz) 46200000 Success Provisioning State OK Operational Downstream: DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 243000000 203000000 211000000 219000000 227000000 235000000 251000000 259000000 Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked Channel ID 14 9 10 12 12 13 15 16 Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 Interleave Depth I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 Power Level (dBmV) -4.47 -4.62 -4.55 -4.49 -4.47 -4.53 -4.48 -4.58 RxMER (dB) 37.36 37.09 37.09 36.84 35.97 37.94 37.64 37.36 Pre RS Errors 25831 37675 32191 32160 39105 33872 22151 23519 Post RS Errors 8008 13089 12926 11238 12469 10560 6131 6135 Upstream: US-1 US-2 US-3 US-4 Channel Type 2.0 2.0 2.0 2.0 Channel ID 3 6 5 4 Frequency (Hz) 46200000 25800000 32600000 39400000 Ranging Status Success Success Success Success Modulation 64QAM 32QAM 64QAM 64QAM Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000 Mini-Slot Size 2 2 2 2 Power Level (dBmV) 51.00 49.50 50.50 51.00 T1 Timeouts 0 0 0 0 T2 Timeouts 1 0 0 0 T3 Timeouts 0 0 0 0 T4 Timeouts 0 0 0 0 Network Log (omitted some login failures): First Time Last Time Priority Error Number Description 25/05/2021 18:22:31 GMT 25/05/2021 18:22:31 GMT Warning (5) 90000200 CSRF Detect - Expired Content Submitted ; LAN Interface 25/05/2021 00:31:11 GMT 25/05/2021 00:31:11 GMT Error (4) 68010302 DHCP WAN IP - 86.x.x.x 25/05/2021 00:30:06 GMT 25/05/2021 00:30:06 GMT Error (4) 68000407 TOD established Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully 24/05/2021 23:18:12 GMT 24/05/2021 23:18:12 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out 24/05/2021 23:18:11 GMT 24/05/2021 23:18:11 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out 24/05/2021 23:18:10 GMT 24/05/2021 23:18:10 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out BQM Snapshots: 24/05/21 - https://www.thinkbroadband.com/broadband/monitoring/quality/share/edf1fe56a3f9175810f46dcf700fe8084a... 25/05/21 - https://www.thinkbroadband.com/broadband/monitoring/quality/share/a6f76682858c3c455a84900f34f71337fd... Is this yet another case of high utilisation or a one off issue?
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jpeg1
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Re: Extremely High Packetloss - Area 15

In addition to the packet loss there is a lot of noise on the signal. You should phone this in as a fault.

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Drofder
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Re: Extremely High Packetloss - Area 15

Trying to get through now, there was a message prior to being put on hold about "problems", "broadband", "if not stay on the line", but it sounded like it was rushed into recording and was impossible to make out what was said.

I also can no longer edit the info above, so i'm glad you could even read it.
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jpeg1
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Re: Extremely High Packetloss - Area 15

Try phoning at 0800 tomorrow.  You have a better chance of speaking to a human then. 

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Drofder
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Re: Extremely High Packetloss - Area 15

Whilst waiting on the line I restarted all my equipment again and just like magic the wall of red stopped. A few blips but not noticeable. Booked an engineer for a different fault (TiVo related), so we shall monitor it until then.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a6f76682858c3c455a84900f34f71337fd...
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Paulina_Z
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Re: Extremely High Packetloss - Area 15

Hi @Drofder,

 

Welcome back to our Forum! Thank you for posting and I'm sorry to hear that you're experiencing ongoing issues with your connection.

 

Can you keep us updated on your issue? How has it been since you last posted?

 

Please keep us updated so we can look into this further for you if needed.

 

Thanks! 

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Drofder
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Re: Extremely High Packetloss - Area 15

Internet seems to have resolved itself.

TV issue booked in with engineer for Saturday. 

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Paulina_Z
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Re: Extremely High Packetloss - Area 15

Hi @Drofder,

 

Thank you for coming back to us! I'm happy to hear that your broadband connection issue is now resolved! 🙂

 

Please keep us updated on how your appointment goes for your TV issue. 

 

Thank you!

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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