Virgin Media Community

[Fesansom]

Ever since Virgin did 'work' in our area in London last week the broadband has been cutting out every night around 7 - 7:30pm for hours!!!!!! What the heck is going on!!!!!! This is unacceptable. Still trying to to do my job here and I can't get emails, never mind the complaints from the rest of my household!

[Anonymous]

Have a look at https://www.virginmedia.com/help/service-status to see if there are any updates.

Also set up a BQM by visiting   https://www.thinkbroadband.com/broadband/monitoring/quality and sharing the link here. 

[Carley_S]

Hi @Fesansom

Welcome to the community!

Really sorry to hear you're having connection drop outs at this time. I have taken a look on our system and can see there is a SNR (noise) issue causing disruptions in your area. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineer are working hard to resolve this for you. The estimated end date for this outage is 22nd March 2022 at 09:00, please reboot your router after this time and monitor the connection. I would advise that the end dates are estimated and so can be extending if the issue is not resolved. I apologise for any inconvenience this issue causes you, hopefully it'll be resolved soon.