Every day intermittent Packet loss, slow speeds, loss of connection. Please help
Hi, I've had this problem for months now, however in the last couple weeks it got so bad that sometimes it's not possible to use internet at all. I also work from home and it affects my work significantly.
I have packet loss, intermittent service and slow speeds every single day. it's not constant, however it's so frequent that it's not possible not to experience it within 30-60min. It's not just specific part of day either, happens throughout the day including very late evening.
Had this raised with virgin over the phone before, around 2 months ago. They had checked my settings etc online and couldn't see any problems. Had no changes for 2 days after call, then it got better for 1 week or so. After that it returned to the usual problems with the service.
Broadband package is 200mbps. My setup is a pc that is connected via ethernet to my own router, Netgear Orbi RBK50, superhub 3 in modem mode.
All cables are snug, the hub is restarted every day, done multiple resets, tried router mode & modem mode, ethernet & wifi, nothing helps. Online service status check finds no issues either. Happens on all devices, not only my pc
Can someone please help me get out of this nightmare?
Here's the latest PingPlotter graph I've got below that demonstrates the service when these disruptions happen. Vertical red lines on the graph are packet losses
It'd calm down after a while and become usable with occasional packet loss episodes here and there:
Re: Every day intermittent Packet loss, slow speeds, loss of connection. Please help
04-10-202011:57 - edited 04-10-202011:57
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?