Hello, I was really hoping that the issue is temporary, but at this point I can certainly say that is it not.
Issue: Mainly around 6-10 pm I am having DOWNLOAD and UPLOAD speed decrease. Firstly I checked if I am not losing any packets and how is the ping doing during that time but both of them are fine, packet loss is always on 0%, there is usually few lost but I do not think that is the matter, the ping itself is fine as well. The problem occurred around a month and a half ago and it seemed like usual performance downgrade as it is happening since I joined virgin media from time to time. Never last long so I was not afraid of that. Anyway I am attaching the pinging service history from today when the problem happened for the proof. I am not taking screenshot of the speed itself as I believe you are able to check it online.
I have got M350 broadband packet and media hub 3. I never had a bad opinion about it, so I would like to stay like that. Please let me know if anyone has any idea what might cause the issue, if I should attach some data please let me know what is it and how am I able to get it.
I am absolutely not an expert when it comes to broadband connection, but I am aware enough to see that something is going on and it is not caused by me.
Many thanks for any source of help
PS. Obviously I have got the PC connected with a wire and also checked on other devices, the problem remains the same.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Disable any VPNs that you have running.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
There is nothing in your Hub data or BQM that jumps out as a problem.
From mid afternoon and every couple of hours can you check the speeds at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Today at 9 pm I got 89.86Mbps instead of 350+ for a while, so the same problem as before. Although it is not so often anymore, as far as I remember yesterday was all good at the evening. It is hard to come up with any conclusions if it is just a common thing that once in a day I got decreased values or there is something wrong with that.