Anyone in the West London area experience any outages last night?
The evening congestion problem for me has recently been resolved and it's been clear for a while now. However, yesterday evening it came back with a vengeance.
Just to close this out, Virgin are unable to resolve my intermittent problems. After numerous visits and discussions with tech support, I've now been offered early termination rather than to localise and fix root cause. Extremely disappointing. I imagine that once there are other 1Gbps providers, Virgin will bleed customers (and staff I would imagine).
How it's not possible to identify such an issue is beyond me:
I get that and understand that sometimes that's the case but with the pattern in terms of high latency and packets dropping, it doesn't look like it. The frequency has actually reduced now but when it happens, there's a clear pattern (hourly).
