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shigamatt
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Ethernet speed half that of WiFi

Hi,

I recently joined Virgin Media and am on M350 plan. My wifi speeds are great and can get 380Mbps in the same room as the Hub. However, in the last few days my ethernet spread has dropped and I'm unable to get more than 150/160Mbps - this is when the laptop is plugged straight into the router with nothing else plugged in. I have tried several Cat 6 and 5e cables and all the different ports on the back of the hub. Sometimes when I plug it into a new port it will spike to over 200+ Mbps, but then will go back to around 150... 

I have tried several reboots and resets of the Hub, including the "press the reset button for 60 seconds" one. Have also put the Hub into modem mode and tried a speedtest, but again only getting around 150Mbps...

Oh, upstream I get 38Mbps on both wired and wireless...

I've posted network status screenshots below, just in case 🙂

 

Any help would be appreciated.

 

Cheers 🙂

Screenshot 2020-07-03 at 13.33.19.pngScreenshot 2020-07-03 at 13.33.38.pngScreenshot 2020-07-03 at 13.33.45.pngScreenshot 2020-07-03 at 13.33.56.pngScreenshot 2020-07-03 at 13.34.19.png

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shigamatt
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Re: Ethernet speed half that of WiFi

Looks like the screenshots didn't upload 😞 I'll try again 🙂

Screenshot 2020-07-03 at 13.33.19.pngScreenshot 2020-07-03 at 13.33.38.pngScreenshot 2020-07-03 at 13.33.45.pngScreenshot 2020-07-03 at 13.33.56.pngScreenshot 2020-07-03 at 13.34.19.png

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jbrennand
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Re: Ethernet speed half that of WiFi

Can you put the Hub into modem mode and try again after booting the device into safe+networking mode. Use a known good Ethernet cable and Test at speedtest.net to your nearest VM server - try 2 different browsers.

There are many posts on here where unknown software, browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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shigamatt
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Re: Ethernet speed half that of WiFi

Ok.. well, the typical thing has happened where you ask for help and then it starts working properly again 😞

Thanks for your reply John - sorry to have wasted your time!

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