Virgin Media Community

[Vani935]

I'm not sure what happened, I didn't change anything besides putting my ethernet to my PS4 so it can download an update since the Wifi is very poor and put my ethernet back into my PC after I was finished. I run on a 500M package, and all of a sudden it's just using 50Mbps, it's never done this.

the Upload speed is horrible aswell, usually, it's quite high during mornings and afternoons but dips during evenings, but it's just at 2mbps all day long even during late hours of the night and that's when the upload speed is back to normal

[John_GS]

Hi Vani935

Thanks for posting and apologies for the delayed reply.

I've checked the account and there is a congestion issue. F008608065 is the fault reference and the estimated fix date is the 8th February 2021

Kind regards,

[Vani935]

We've been getting estimated dates for a while ever since last year

[John_GS]

Apologies, depending on the complexity of the fault, it can take longer to resolve. We'd be working hard to resolve asap

Kind regards,

[Vani935]

Well it's gone past the estimated date, and so far, it's gone worse