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steelman232
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Message 1 of 29
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Etherent speed slow

Great. Kids gone to bed. Speed checked download speed on four different sites, 3 off good good. 8Mb. Paying for 50Mb. Usually always get 25-30. Why at 23.20 does it go back to speeds seen 15years ago, 

Yes rebooted the router. Even tried a new Cat 6 cable. 

 

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jpeg1
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Message 2 of 29
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Re: Etherent speed slow

Have you called Customer Services to check your connection?

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Message 3 of 29
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Re: Etherent speed slow

Hi steelman232, 

 

Sorry to hear of the issues you've been having here with your slow speeds. Can I ask if there has been any change since your post? 

 

Thank you. 

Ryan_N - Forum Team
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matt50
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Message 4 of 29
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Re: Etherent speed slow

Hi

I also have that problem paying for vivid 200 & only geting 45 at best on a wired connection,customer services say its because i need a cat 6 cable instead of cat 5e but its been ok for years ? and it will cause me hassle to change the cable.

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Message 5 of 29
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Re: Etherent speed slow

Hi matt50, 

 

Welcome to the forums. 

 

Sorry to hear about this also! Doesn't sound great, especially on a wired connection. How many devices are connected to the router? Also how long have you had this issue for? 

 

Thank you. 

Ryan_N - Forum Team
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matt50
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Message 6 of 29
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Re: Etherent speed slow

Hi Thanks
2 wired direct plus the use of electric extension,not sure what its called then maybe 5 wireless devices

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Message 7 of 29
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Re: Etherent speed slow

How many larger devices run off the router? Like consoles or gaming computers as such. 

 

Have you disconnected all connections and then rebooted? 

 

Cheers Smiley Happy 

Ryan_N - Forum Team
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matt50
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Message 8 of 29
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Re: Etherent speed slow

now 1 xbox and 2 pc,also a few mobiles,a printer
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Message 9 of 29
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Re: Etherent speed slow

Can you disconnect all devices for me so that there isn't a single connection running from the router, then turn it off for around a minute and back on, and then can you run me a speed test and post the results? 

 

Thank you.  

Ryan_N - Forum Team
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matt50
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Message 10 of 29
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Re: Etherent speed slow

hi
45 & 11 have tried this and the hard reset with customer services they still say its the cable because its not cat 6 although its been fine for years
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